Job Description

Nair Systems is currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions. Required Experience: . Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles. . Practical knowledge of digital fraud threats (e.g., phishing, account take over, social engineering, mule accounts). . Prior exposure to alert-handling systems or banking fraud case management tools is preferred. . Customer service or transaction verification experience is highly valued. Skills & Competencies: . We are looking for skilled fraud analysts who will operate around the clock, ready to respond to any fraud incident being reported. . Excellent verbal and written communication skills, especially for customer calls and internal coordination. . Analytical and risk-oriented thinking to identify patterns and escalate effectively. . Attention to detail for documentation, case tracking, and escalation notes. . Ability to handle sensitive interactions with professionalism, especially under pressure. . Comfort with working in a rotational shift setup including overnights, weekends or holidays. . Team collaboration mindset, especially when working with compliance and fraud recovery teams. Language Requirements: . Fluent English is mandatory. . Arabic is a strong advantage. . Must be able to document and communicate clearly, particularly during urgent cases. Educational Qualifications: . BacheloraEUR(TM)s degree, based on BankaEUR(TM)s internal procedural requirements. Key Responsibilities: . Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays and overnight. . Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels . Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures . Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems . Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities and take urgent preventive actions. . Whenever necessary, contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff. . Accurately document customer responses and fraud handling actions in internal case management systems and registers. . Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In the cases where a confirmed fraudulent activity is detected, the analyst will refer the details to the core Fraud Control team to perform detailed investigations, STR reporting, regulatory communications . Receive, handle, document and redirect fraud case-related queries and reports from: . Internal stakeholders (e.g., operations, call center, compliance); . Correspondent or beneficiary banks; . Regulators (under supervision or by referring to authorized staff). . Maintain full compliance with data protection, confidentiality, and information security standards. . Follow up on fraud case updates, ensuring cases remain active until resolved or closed. . Contribute to identifying emerging fraud patterns or common attack vectors. Joining time frame: 2 weeks (maximum 1 month) Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at