Job Description

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.


By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

#

Your day to day

Greet and welcome guests warmly

Manage appointment bookings and cancellations

Answer phone calls, emails, and walk-in inquiries

Check-in clients and confirm treatment details

Communicate guest preferences to therapists

Upsell treatments and spa packages

Promote and sell retail spa products

Handle billing, payments, and receipts

Maintain client records and treatment history

Keep the reception area clean and organized

Prepare daily schedules and reports

Coordinate with spa therapists and housekeeping

Ensure a calm, relaxing ambiance at the front desk

Monitor stock levels of retail and reception supplies

Follow spa hygiene and safety standards

What we need from you

Prior experience as a receptionist or in a guest-facing role (spa or hospitality preferred)

Excellent communication and interpersonal skills

Warm, friendly, and professional demeanor

Strong organizational and multitasking abilities

Knowledge of spa treatments, services, and wellness terminology

Sales skills for promoting treatments and retail products

Comfortable with booking software and basic computer systems

Ability to handle cash, card payments, and billing accurately

High attention to detail and a proactive approach

Well-groomed and presentable at all times

Flexibility to work weekends, holidays, and shifts

Team player with a customer-first attitude

Ability to remain calm and composed in a serene spa environment

Discretion and respect for client confidentiality

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.