Food & Beverage Operations Manager

Afya Restaurant, Traders Qaryat al Beri, Abu Dhabi

An amazing opportunity has come up for a talented individual to join our Food & Beverage team as a Food & Beverage Operations Manager. The successful applicant will have a passion for their work and a personality that will make our guests feel both welcomed and cared for. The Food & Beverage Operations Manager is responsible for the operation, management and overall performance of AFya Restaurant operations.

What we are looking for?

• A high level of Standards.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast paced environment.
• An individual who leads and inspires others.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the company Values.

What will you do?

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control.
• To rotate and schedule all staff in order to provide full coverage for efficient service and to maximize productivity.
• To maintain an effective orientation and training program for all new staff and to constantly re-train old staff to maintain the specified standard of service.
• To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence.
• To minimize guest complaints, but if it should occur, to take remedial action immediately.
• To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table.
• To ensure that all guests are served promptly.
• To check on the mise-en-place daily.
• To check on guest satisfaction by talking to the guest.
• To stress the importance of personal cleanliness, grooming and that the staff do not deviate from the prescribed uniform.
• To be constantly on the look for ways and means to improve the smooth running of the operation.
• To work closely with the Sous Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with the Chief Steward and bar service for the back-up services.
• We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet. Therefore it is important that everything possible should be done to give our guests a good impression of our hotel by making sure that food, service and all other facilities are of high quality.
• The cleanliness, tidiness and orderliness of the outlet is of utmost importance. Thus, a checklist has to be kept at all areas are inspected and faults corrected as soon as possible, i.e. lighting, in door plants, walls, cushions, tables and stations. Furthermore, chinaware, glassware, silverware and napkins have to be checked constantly to maintain the standard required.

Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

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