Description

Food & Beverage Service Manager

Location

Dubai Media City - Dubai - United Arab Emirates

Food & Beverage Service Manager

Description

TASKS, DUTIES AND RESPONSIBILITIES

ASSESS, EVALUATE AND ENSURE FOOD & DRINKS GOALS ARE MET

• Develops, implements and evaluates the hotel\'s marketing plan, general business plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability

• Monitors present and future trends, practices and systems in the Food & Drinks industry to ensure that the hotel\'s Food & Drinks operations are competitive in the market place

• Conducts weekly inspections of the Food & Drinks regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed

• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration

• Randomly inspects all Food & Drinks regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary

• Checks the Food & Drinks outlets\' reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests

• Is proficient in all Food & Drinks procedures to be a resource when needed

• Challenges employees within department to achieve optimum food cost percentage and service per employee

• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation

• Monitors Food & Drinks sales regarding discounts

• Audits Food & Drinks services and quality on a regular basis and develops and implements strategies to improve results

• Plans and co-ordinates in-house activities and package plans with Executive Chef, Director of Sales and Revenue Manager

DIRECT AND MANAGE FOOD & DRINKS DEPARTMENT TO ACHIEVE FOOD & DRINKS GOALS

• Utilises leadership skills and motivation to maximise employee productivity and satisfaction

• Monitors hotel\'s overall service and team work daily,

• Selects and develops strategies to improve guest service, food production techniques and efficiency in collaboration with Executive Chef

• Analyses financial reports relating to Food & Drinks, and takes corrective action and follow-up

• Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:

- local requirements

- market needs

- competition

- trends

- potential costs and labour costs

- availability of Food & Drinks products

- merchandising and promotions

• Approves all wine purchasing, and other Food & Drinks items in accordance with corporate quality standards

• With Executive Chef, maintains an updated recipe file for all Food & Drinks items to include:

- sales history

- sales mix

- actual costs

- potential costs

- par stocks

- production time

• Prepares Food & Drinks business plan based on input from Food & Drinks Line Managers

• Assists in the development of the hotel\'s annual business plan, by developing strategies to increase sales in Food & Drinks

LAWS, REGULATIONS AND POLICIES

• Monitors and makes sure the Food & Drinks departments follow all applicable laws

• Monitors purchasing practices to ensure maximum quality to lowest possible price

• Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards

HUMAN RESOURCES MANAGEMENT

• Assists in interviews and selects potential candidates and Supervisors for department

• Assists Line Managers in the selection process of candidates

• Develops and recommends appropriate training to meet guest needs

• Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes, I Can! service

• Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service

• Assists Food & Drinks Line Managers to assess training needs and develop their departmental training plans

• Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together with the Cluster Director of Human Resources

• Supports Line Manager in maintaining all requirement for Departmental Trainers in the outlets

• Supports Line Managers in implementing and sustaining the Buddy System in the Department for all new comers

• Conducts and guides Line Managers, and works closely with the Cluster Director of Human Resources on the following Human Resources related tasks:

- Annual and Mid-Year Talent Reviews

- Coaching

- Counselling

- Discipline and grievance

- Employee relations

- Wage and salary administration

- Compensation and benefits

- Succession planning

EMPLOYEE RELATIONS

• Fosters and develops effective employee relations within department and throughout the hotel

• Establishes and maintains effective internal communications, including daily meetings with own Line Managers and Supervisors, to ensure optimum team work and productivity

• Conducts monthly departmental meetings with all Food & Drinks staff present

• Looks for ways to motivate and challenge employees

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

HEALTH AND SAFETY

• Ensures that all potential and real hazards are reported and reduced immediately

• Fully understands the hotel\'s fire, emergency, and bomb procedures

• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees

• Ensures that employees work in a safe manner that does not harm or injure self or others

• Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division

• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations

• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening

• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department

MISCELLANEOUS

• Attends meetings and training required by the General Manager and Hotel Manager

• Assists colleagues to perform similar or related jobs when necessary

• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently

• Accepts flexible work schedule necessary for uninterrupted service to hotel guests

• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual

• Continuously seeks to endeavour and improve the department\'s efficient operation, and knowledge of own job function

• Is well updated on, and possesses solid knowledge of the following:

- Hotel fire, bomb and emergency procedures

- Hotel health and safety policies and procedures

- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,

stations, tourist sights)

- Hotel standards of operation and departmental procedures

- Current licensing relating to own department and the hotel

- Accepted methods of payment by the hotel

- Short and long term hotel, as well as corporate marketing and promotional programs

- Corporate clients and clients generating high business volume

- Union agreements if applicable

Details

Salary To Be discussed

Schedule Full Time

Experience Minimum 3 years of experience

Location Dubai Media City - Dubai - United Arab Emirates

Expiry date Sun, 28 May 2023

Skills

Microsoft Office

Advanced Knowledge of Wines

Advanced Beers/Spirits Knowledge

Fast-Paced Experience

strong english communication

By applying you confirm you have these skills.

OPEN - 4 DAYS LEFT

Radisson Blu Hotel - Dubai Media City - Food & Beverage

Salary To Be discussed

Schedule Full Time

Experience Minimum 3 years of experience

Expiry date Sun, 28 May 2023

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