Job Description

Matcha Vibes is a fast-growing, community-driven matcha cafe concept based in Dubai, known for premium Japanese matcha, organic food, wellness activities, and unique experiences such as ceremonies, workshops, and matcha events.

We are building a global lifestyle brand -- and our team is the heart of this journey.

Job Summary

The Matcha Vibes Service Host is responsible for delivering exceptional guest service, creating a warm and positive atmosphere, and representing the spirit of the Matcha Vibes community.

You will greet guests, take orders, assist the baristas, maintain cleanliness, and ensure every customer leaves with a memorable experience.

Key Responsibilities

Guest Experience

Welcome guests with a friendly and positive attitude. Guide customers through our matcha drinks, food, and signature items. Provide recommendations based on guest preferences. Ensure fast, accurate, and warm table service.
Service & Operations

Take orders through the POS system and handle payments. Serve drinks, food, and takeaway items promptly. Maintain cleanliness of tables, service areas, and dining spaces. Support baristas during peak hours (running drinks, organizing preparation areas). Follow all hygiene and safety standards (Dubai Municipality requirements).
Brand & Community

Represent the Matcha Vibes culture and philosophy. Engage with guests and help build the Matcha Vibes community. Assist during events, ceremonies, workshops, and activations.
Teamwork

Work closely with baristas, kitchen staff, and managers. Communicate clearly and maintain a positive team environment. Support daily opening and closing procedures.
Requirements

Previous F&B or hospitality experience preferred (but not required). Strong communication and people skills. Positive energy, clean appearance, and team-player mindset. Ability to handle fast-paced environments. Basic English is required; additional languages are a plus. Must be reliable, responsible, and willing to learn.
What We Offer

Competitive salary + service charge + tips. Career growth within a rapidly expanding brand. Training in matcha culture, Japanese tea knowledge, and hospitality. A friendly, energetic, and supportive work environment. Opportunities to participate in special events and brand collaborations.
Location

Village Mall, Jumeirah 1 -- Dubai, UAE

Job Types: Full-time, Part-time

Expected hours: 30 - 44 per week

Application Question(s):

Do you speak English good enough to understand and be understood
Experience:

Server : 3 years (Required)
Language:

* English (Required)