Comprising of award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection\xe2\x80\x99s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.



KEY RESPONSIBILITIES

• Assist the F&B Management where needed.
• Supervise all the operations in the department.
• Being part in the recruitment process for new associates.
• Ensure (new) associates receive trainings they need.
• Responsible for conducting performance reviews according to the company standards.
• Responsible for delegating tasks and giving instructions to the team.
• Supervise the progress and quality of the tasks.
• Take care of the guests\xe2\x80\x99 complaints/questions in a timely manner.
• Administrational tasks like making the rosters for the team and keeping track of annual leave.
• Work closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner.
• Ensure menus are updated.
• Check regularly that associates have everything they need to perform their tasks.
• Ensure all safety and hygiene regulations are followed and notify the right person when breaches occur.
• Suggest new ideas, changes and improvements to the management.
• Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals.
• Attend team/department meetings.
• Motivate associates as well as helping them feel confident and give constructive feedback.
• Improve processes in F&B and find ways to improve. Ask guests and associates for feedback and areas to improve.
• Ensure monthly, daily trainings are complete together with the teams.
• Ensure all team members are tested on their menu and product knowledge at least once a month and keep records of the same on file.
• Ensure all SOP\xe2\x80\x99s are followed consistently and team is trained.

Human Resources

• Responsible for HR leadership of direct reports and their teams: recruitment and selection, performance management (Appraisal/PDP), associates development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
• Ensure the administration of the 3-month/6-month review process and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Talent Reviews are active and the target audience knows why they are so important.
• Ensure 100% compliance with all mandatory trainings for department; as well ensure that Departmental Trainers are positively encouraged.
• Control the LTO in the department in conjunction with the HR to ensure that any areas of concern are monitored and rectified.
• Manage the Associate Engagement Survey process for the department, ensure that the follow up meetings are done and the associates have timely feedback.
• Conduct interviews for all senior chef positions.
• Review manning and recruitment of all positions.
• Ensure that you dine in the associates restaurant at least three times a week and provide HR feedback.

Communication

• Conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Conduct weekly documented 121\xe2\x80\x99s with all direct reports.
• Share all relevant information with Hotel Manager in weekly 121\xe2\x80\x99s.
• Participate in Monthly HOD Meeting/Quarterly all Hotel Meeting/P&L meetings.

Finance

• Prepare the expenses budget.
• Ensure all the outlet par level are set and followed.
• Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed.
• Ensure the beverage cost are according to the budget/forecast.
• Ensure vacation, Public Holidays and lieu days are used to the needs of the business.
• Ensure that the payroll is submitted to HR on the agreed date.

Management

• Train and develop the team and provide support when required.
• Ensure all direct reports have a Personal Development Plan to achieve their goals.
• Ensure that effective communication flow is maintained at all times.
• Actively participate in the community involvement projects and initiatives together with the hotel\xe2\x80\x99s management team.
• Maintain business environment based on the code of conduct and company vision.

Desired Skill & Expertise

Key Competencies

• Communication skills
• Organisational skills
• Information system knowledge
• Food and Beverage knowledge
• Guest focus
• Problem solving skills

Build Personal Effectiveness

• Warm, welcoming, smiling and pleasant
• Act with integrity
• Communicate effectively
• Exhibit self-confidence
• Make sound decisions
• Self-development
• Initiative
• Adaptability / Flexibility
• Verbal and listening skills
• Writing skills: Able to write plans and reports

Create Team Focus

• Foster teamwork
• Promote team diversity
• Customer service orientation

Create High Performance Culture

• Execute effectively
• Motivate & inspire others
• Take ownership
• Results oriented

Lead Change and Innovate

• Build support for change
• Drive continuous improvement
• Leverage technology
• Share best practices
• Influencing others

Language skills

• Fluency in English

Preferred Qualifications

Education

• Degree in Hotel Management

Experience

• 3 years of management experience in F&B or management experience from combined relevant areas

The First Group