JOB TITLE: Helpdesk Coordinator REPORTS TO: Senior Manager \xe2\x80\x93 Abu Dhabi Operations LOCATION: Abu Dhabi JOB STATUS: Full-time Profile: Dependable, confident and mature Efficient and accurate Able to maintain strict confidentiality when necessary Self-starter and independent worker, yet able and ready to be a team player Excellent computer skills for business needs (spreadsheets, email, online systems, CAFM systems) Good interpersonal and customer skills, excellent phone skills Flexible and able to thrive with a great variety of tasks Honesty and integrity (able to handle cash payments) Excellent organizational skills; able to organize tasks, create & maintain information storage Good letter writing skills (able to compose accurate and professional communication) : Administrative Respond appropriately to e-mail, phone, walk-ins and written inquiries from internal and external customers and proactively ensure through communication that proper delivery of the request is meet through the standard and policies of the Company. Proper escalation of calls and convey to the designated person Logging and keeping of records of queries Preparing Minutes of the meeting Resolve administrative problems and inquiries Schedule and coordinate appointments and travel arrangements for facilities Mobile teams Maintain office supply inventories Coordinate maintenance of office equipment Communicate effectively and professionally with vendors regarding materials, quotes, scheduling, delivery, etc. Keeping and Updating all records for LPO/Invoices/Clients\' Database/AMC Contracts/Vendors/Service Reports/Materials and others Filing, scanning, binding and printing of specific documents Update reports on regular basis or/and as requested by the management. Sending invoices and make follow up calls to Clients on pending payments Monitor all AMC Contract expiry dates and due payments and coordinate with appropriate department to execute and complete the works. Make monthly maintenance reports for smaller maintenance contracts within the company. Update in the CAFM system provided the company. Accounting Documentation Prepare LPO and Invoices Make payment collection on a regular basis Updating all receivables. To issue receipts and deposits all received cash/cheques Prepare payment vouchers related to various revenue and expenses Submit and Update all payment transactions to the Accounts Department Make monthly summary report for all Unpaid/Paid Invoices Handling and processing all petty cash transactions Requirement: 4-5 years of experience with formal qualification in office administration, secretarial work, or related training. Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, Outlook Express and CAFM system Communicate in English appropriately and clearly both verbally and in writing with telephone callers, office visitors and co-workers Operate office equipment to send and receive information with necessary optical, auditory and manual dexterity (mail inserter, fax machine, copier, etc.); use a keyboard and mouse to enter, retrieve or transfer words or data Work for extended periods of time at a computer, requiring the ability to focus on and read/comprehend information on a computer screen, basic typing to enter information and/or move from screen to screen on the computer to view information Job Type: Full-time Salary: AED4,500.00 - AED5,000.00 per month Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)