Job Description

FM CO-ORDINATOR (FEMALE)
Job Title: FM Coordinator
Reports To: FM Manager / Account Manager
Job Summary:
We are actively seeking a highly organized and proactive Female FM Coordinator to be the central hub of our facility management operations. In this pivotal role, you will be the primary point of contact for client requests, expertly coordinating all maintenance activities between our clients, in-house technical teams, and external vendors. Your exceptional communication and administrative skills will ensure the seamless delivery of FM services and outstanding client satisfaction.
Key Responsibilities:

• Client Liaison & Help Desk Management:
• Act as the first point of contact for all client FM requests and inquiries via phone, email, and the CMMS.
• Log, prioritize, and assign work orders to the appropriate technicians or vendors.
• Provide timely updates to clients on the status of their requests until completion.
• Coordination & Administration:
• Schedule and coordinate all Planned Preventive Maintenance (PPM) and reactive tasks.
• Liaise with MEP supervisors, technicians, and subcontractors to ensure timely and efficient work delivery.
• Maintain and update the Computerized Maintenance Management System (CMMS) with accurate data, including asset registers, PPM schedules, and work history.
• Process purchase orders and assist with the procurement of materials and services.
• Reporting & Compliance Support:
• Generate daily, weekly, and monthly FM performance reports for management and the client.
• Assist the FM Manager in tracking Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Help maintain and file all compliance-related certificates and documentation.

Qualifications and Skills:

• Essential:
• Bachelor's degree in Business Administration, Facility Management, or a related field.
• Excellent command of English and [Local Language], both written and verbal.
• Strong proficiency in MS Office (especially Excel and Word).
• Outstanding organizational, multitasking, and time-management skills.
• A customer-centric attitude with a professional and empathetic phone manner.
• Desirable:
• Previous experience in an FM coordination, administrative, or help desk role.
• Familiarity with CMMS or CAFM software.
• Understanding of basic MEP terminology and FM principles.

Skills Required