Job Description

Job Purpose

To coordinate day-to-day facilities management operations and support the FM team in delivering services effectively and efficiently. Acts as the primary point of contact for service requests, scheduling, and coordination of maintenance activities.

Accountabilities

Coordinate and schedule preventive and corrective maintenance tasks. Ensure service requests are logged, assigned, and closed in a timely manner. Maintain tracking systems for all FM-related activities. Act as liaison between the company and external FM vendors and contractors. Monitor service levels and escalate performance issues where necessary. Assist in issuing work permits and monitoring site activities. Maintain records of maintenance work, asset performance, and vendor reports. Prepare regular reports on FM performance, issues, and updates for management. Ensure accurate documentation of SOPs, risk assessments, and compliance records. Handle internal customer requests and complaints professionally. Provide regular updates on FM tasks and planned maintenance activities. Maintain clear communication between FM team, stakeholders, and service providers. Ensure all FM operations comply with health, safety, and environmental regulations. Support audits and inspections with relevant documentation. Report incidents and assist in investigations and corrective actions.

Key Performance Indicators

On-time completion of maintenance tasks and service requests

Zero non-compliance issues during audits

Timely reporting and documentation accuracy

Positive feedback from internal stakeholders

Effective vendor and contractor coordination

Education/Qualification, Skills, Competencies and Experience

Identify the recruitment specifications needed to perform this job at fully-acceptable level

Education/Qualification

Diploma or Bachelors.

Experience (experience required for the job)

2+ years of experience in facilities coordination or administration. Experience in FM software (CAFM/CMMS systems) preferred.

Skills (general job knowledge & skills)

Excellent organizational and coordination skills Strong interpersonal and communication abilities Proficient in Microsoft Office Suite Knowledge of FM best practices, HSE standards, and vendor management Ability to work under pressure and handle multiple priorities

Required Skills:

Indicators Compliance Operations Recruitment Service Providers Key Performance Indicators Corrective Actions Vendor Management Contractors Specifications Regulations Records Vendors Pressure Education Scheduling Administration Documentation Software Maintenance Microsoft Office Communication Management