Flower Shop Manager
Al-Ayn, United Arab Emirates
Job Description
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- Responsible for all aspects of management, operations and sales performance of store
- Responsible for overseeing and coordinating flower shop activities such as purchase, selection, preparation, retail sale and wastage of flowers
- Prepare order list of seasonal flowers based on store consumption
- Assist customers with floral and accessory product selection and design floral
- Building a clientele calendar that supports sales team on maintaining profitable relationships with customers from different segments such as walking clients, social media, websites, etc.
- Develop operations systems by determining product handling and storage requirements, develop, implement, enforce and evaluate policies and procedures. develop processes for receiving the product, equipment utilization, inventory management, shipping, etc.
- Ensures the quality and freshness of all products; flowers, chocolate, cakes and services in the store
- Responsible for administrative and retail duties, such as keeping financial records and processing payment, liaising with staff about flower arrangement designs, arranging staff schedule and working hours, the cost of flowers, delivery services etc.
- Responsible for maintaining the appropriate product assortment and inventory levels
- Confirms pricing accuracy and signage for all products
- Ensures the floral department is cleaned and meets the company standards for appearance
- Receives fresh flower deliveries and verify the quality of delivered products
- Ensures displayed items are fresh, watered and rotated appropriately
- Delivers excellent customer service to all customers
- Ensures company standards for safety, sanitation and productivity are maintained
- Monitor and track CRM KPIs (client retention, client upgrade, client acquisition) On-going training and coaching of sales ambassadors on how to use the CRM tools, overseeing the relationship with customers handled by the sales team knowing your competition, and strategizing accordingly.
- Develop and implement calendar strategy of regional events aligned with product launches plan & marketing objectives.
- Mentor and educate florist and other store team
- Sets clear strategies for the florists and how to keep up standards for different seasons and occasions. Sit with florists and agree upon flower arrangements and how to make them and keep the quality of the product every time it is ordered and so forth.
- Brainstorm store team and come up with new packaging ideas, looking for better flower-accessories suppliers, compare prices in the local market, initiate selling ideas and creative approaches.
- Provides honest, direct and constant feedback to staff regarding their performance and areas of improvement; assesses performance and discipline
- Al-Ayn: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1575669
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAl-Ayn, United Arab Emirates
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EducationNot mentioned