Job Description

Overview of the role :We are looking for a dedicated and detail-oriented Fleet Coordinator to join our team at Al Futtaim / Trading Enterprises in Dubai, UAE. The primary focus of this role is to support all administrative tasks for the fleet team, ensuring efficient and accurate operations. This position plays a crucial role in linking various sales and operational roles within the fleet department and external service providers to ensure seamless vehicle delivery to our customers
What you will do

• Follow and observe the Standard Operating Procedure for fleet within Al Futtaim / Trading Enterprises, coordinating with stakeholders and managing communication in a timely manner.

• Report fleet activity, including fleet sales and fleet opportunity sales funnel, ensuring reporting accuracy and pipeline development

• Support fleet demo test drives by coordinating with fleet drivers, logistics, and cleaners to ensure demo cars are provided to customers on time, cleaned, charged, and thoroughly checked

• Create and update customer accounts, generate sales orders, and assign vehicles to each order, ensuring all information is correctly entered and maintained

• Monitor and maintain conditions of sales orders, including fleet support, discounts, service contract promotions, and charger promotions

• Collaborate with the preparation team, logistics, and customers to coordinate smooth and timely vehicle deliveries, addressing any potential issues to ensure customer satisfaction

• Manage the cancellation and rebilling of invoices, oversee documentation related to bank deals, and maintain organized records to support auditing and compliance requirements

• Meet and greet customers visiting the showroom for vehicle viewing, short test drives, payment, and documentation handove