Role Scope:
Monitor and improve Rider Performance and Compliance
Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.
Lead Rider Recruitment for all the zones in allocated cities
Responsible for assessment of any internal fleet promotions
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Supervises rider onboarding and training schedule with Rider Trainer
Inventory management and usage compliance of Rider equipment's
Groom rider quality (behavior, appearance, professionalism, presentational etc)
Setting up a performance improvement plan to improve the performance of low-performing riders
Reduce rider complaints originating from customers
Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone's performance.
Skills & Qualifications needed:
Bachelor's Degree
0-2 years of experience in the food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
Strong communication skills, both written and verbal. English and Arabic are a plus.
Influencer and negotiator with good public speaking and presentation skills
* People management skills: Experience in managing bigger groups of people
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