Financial Services Call Center Representative
??????, GZ, EG, United Arab Emirates
Job Description
Key Responsibilities:
Customer Service: Serve as the first point of contact for customers, respond to account inquiries, and resolve issues via phone, email, or chat*
Transaction Processing: Accurately process transactions such as fund transfers, check cashing, loan applications, and account updates*
Product and Service Promotion: Inform customers about new products and services, and identify opportunities to cross-sell based on individual needs*
Compliance and Policy: Ensure compliance with all banking regulations and clearly explain policies, procedures, and fees to customers*
Problem-Solving and Escalation: Troubleshoot customer concerns, provide solutions, and escalate complex issues when necessary*
Documentation: Maintain precise records of customer interactions and transactions*
Feedback: Report recurring issues to management and suggest service improvements*
Job Type: Full-time
Pay: E7,000.00 - E8,100.00 per month
Education:
Bachelor's (Required)
Experience:
Call Center: 1 year (Preferred)
Location:
* Giza (Preferred)
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Job Detail
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Job IdJD2161579
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location??????, GZ, EG, United Arab Emirates
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EducationNot mentioned