Call Center Agent who is fluent in Tagalog and English
to handle inbound and outbound customer calls. The ideal candidate will have strong communication skills, a customer-first attitude, and previous experience in a call center or customer service environment.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in Tagalog and English.
Make outbound calls for follow-ups, confirmations, or promotions.
Provide accurate information about products, services, and policies.
Resolve customer complaints and escalate issues when necessary.
Maintain call logs and update customer records in the system.
Requirements:
Fluent in
Tagalog and English
(spoken and written)
Minimum 1 year of experience in a call center or customer service role
Strong communication and problem-solving skills
Ability to handle pressure and meet targets
Willing to work in shifts, including weekends if required
Job Type: Full-time
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