Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world\'s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

The Financial Crime Prevention (FCP) Administrator will process customer requests, either via phone call or written request, to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities

As Financial Crime Prevention (FCP) Administrator, your role will involve:

• Sets and achieves targets to maintain productivity, efficiency, and quality standards.
• Meet the requirements of their customers, build, and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
• Take personal responsibility for resolving basic queries from customers and agents.
• Support identifying and taking forward continuous improvement opportunities and challenge BAU processing when/if required.
• Manage RCA frameworks by liaising with various teams and analyzing the RCA and implementing solutions to drive improvements.
• Taking ownership of any escalations and complaints that are sent by the RM and processes where client calling is involved and completing the task end-to-end.
• Complete all assigned audit actions, or all requested audit activity, accurately and on time.
• Take ownership of meeting productivity and quality targets.
• Prioritize your own workload within guidelines to meet deadlines/SLAs without compromising on quality.

Job Qualifications

To be successful in this role, you will need:

• Bachelor\'s degree preferred (or equivalent), and 2 or more years of experience in related field.
• Understanding of the Insurance Industry and employees\' benefits.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• Familiarity with accounting packages/online banking System.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
• Effective personal organization and planning skills.
• Intermediate knowledge of Microsoft office packages- Word, Excel, and PowerPoint.
• Excellent communication skills both written and verbal in English.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that\'s what makes our team so great!

Join us as we constantly explore new ways to .

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Leigh Jeremy Jaye Santander

Zurich