Job Description

Build and coordinate a quarterly training calendar in consultation with the Director of Learning and operations teams, including a specific workshop program centred around improving the guest experience across the network. Deliver impactful workshops, hands-on training sessions, store-based coaching, and learning initiatives that develop guest experience, compliance, and operational skills. Coach Store Managers, Assistant Managers, and team members to build service and operational confidence. Support new store openings with pre- and post-opening training delivery and readiness checks. Coordinate and assist in onboarding for new managers and key roles. Represent the L&D team on-site to embed standards and build excitement from day one. Assist in design and develop workshop session plans that are engaging, high energy, and filled with meaningful, hands-on activities that bring content to life. Collaborate with Learning Designers to create materials that reflect the tone, energy, and aesthetic of the brand. Collaborate with Learning Designers and operations teams to ensure alignment between content, SOPs, and business needs. Conduct regular field visits to company-owned stores to deliver training, assess and observe capability gaps. Track and report on training activity, team participation, and learning outcomes using the LMS. Support the transition toward more digitally enabled capability sign-offs by contributing to the design and implementation of tools that verify skill application and compliance in real time.
Job Types: Full-time, Permanent

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have a UAE Driving License?
Experience:

* Field Trainer: 2 years (Preferred)