Job Description

We are looking for Field Service Coordinator (Wireline Logging) for an Oilfield Services company to be based in Kuwait.

Position Overview: The Field Service Coordinator is responsible in performing CSAT (Quality of Service) analysis [Verbatim Categorization & Case research] on agent /team/program level and provide written/verbal feedback [CSAT & Quality Monitoring] to agents and tracking agents performance on all completed monitoring sessions. This position requires working long hours when needed and the ability to effectively handle challenging situations. Responsibilities: Responsible and accountable for overall service quality by implementing plans and processes to improve the service quality indicators. Coordinate the efforts of operations and maintenance staff and enforce policies and standards set by the wireline operational organization. Ensure implementations of systems to support the improvement of Service Quality and Delivery. Communicate country's standards for KPIs (Key Performance Indicators) and define service quality improvement action plans geared to enhance safety, quality & efficiency both at the wellsite and the field locations. Formulate and implement plans to rationalize existing equipment to the standards. Systematic monitoring and implementation of the system that will ensure that: * All failures are entered, followed-up and closed, * All assets/equipment are available and reconciled with physical count, * Usage of Preventive Maintenance procedures and follow-up. Participate in the Operations audit process and responsible for closure of the audit action items. Maintain quality reports at agent /team/program level. Provide written/verbal feedback [CSAT & Quality Monitoring] to agents and tracking agents performance on all completed monitoring sessions. Perform CSAT (Quality of Service) analysis [Verbatim Categorization & Case research] on agent /team/program level. Know & understand operational KPIs, ability to drive them through Quality. Active participation in internal and external calibrations. Preparing training materials for buzz sessions, quality breaks. Conducting Quality breaks, buzz sessions, up trainings and agent round tables. Encourage the HSE culture over the personnel working in the base. Ensure that all radioactive sources are current and accounted for and that wipe tests are up to date as per local regulations. Adherence to Company policies. Regularly visit locations to review progress on technical issues. Provide support in the field when is needed. Qualifications: Bachelors degree in engineering or related field. Minimum 8 years working experience as Field Engineer. Strong knowledge of Open and Cased Hole Services. Excellent communication skills & able to conduct meetings with large amount of attenders. Good organizational & computer skills (Microsoft Office). Able to trouble shoot tools and equipment problems involving the manufacturer when needed. Should be able manage time and resources through prioritization of tasks given.