Sales Team Management

• Expand the market for the Citibank products through managing a team of sales executives in Direct Sales.
• To ensure that team performance meets desired objectives and goals set by Management.
• Responsible for meeting / exceeding KPIS for the channel. Plan and implement sales strategies within the team to ensure achievement of set goals example TM Events management, MGM (member get member) & target market listing.
• Conduct regular meeting/daily huddles for updates and feedback.
• Build customer advocacy through managing best in class sales process in terms of customer communication and service
• Observes and addresses any weaknesses in sales process including customer intercept, engagement and communication.
• Will work towards building a sales culture which becomes a benchmark in terms of meritocracy, diversity and adherence to Citi policies

• Perform leadership role and work with the Sales Executives to deliver team targets as agreed with the Sales Manager

• Work closely with Sales Support/Operations and CIU for smooth functioning/ flow of applications and processes.
• Handles customer queries and complaints on priority to build a client-centric culture.
• Keep an eye on the competition and provide timely feedback to key stakeholders/ decision markers
• Builds talent pipeline, identifies and grooms high potential sales staff.

Sales Control and Governance Management

• As a part of daily sales huddles with Sales Executives, update & reinforce credit policies, product proposition, criteria, Citi policies etc.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Timely and comprehensive communication of any issues / potential threats to senior management
• Achieve satisfactory audits and Local Regulatory Audit results.
• Drive compliance and control initiatives. Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements

Development Value:

• End-end sales force management , Knowledge of best practices across the industry & globe

Knowledge/Experience:

• Preferably with 3+ years’ experience in managing a team in a target-based environment
• Manage sales teams 18 staff's & above

Skills:

• Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications
• Track record of outstanding individual sales performance and/or overall business performance
• Strong leader, entrepreneurial, driven and passionate for sales

Qualifications:

• Graduate /Post Graduate

- Job Family Group: Consumer Sales - Job Family: Field Sales - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting