Job Description

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Key Responsibilities:

+ Generate new training leads (e.g. by cold calling, emails, newsletters, attending trade fairs and exhibitions, business meetings, etc. and converts assigned sales leads generated by e.g. marketing or other channels. + Develops and maintains a customer focus list to enhance training department revenue by proposing focus customers and business opportunities based on marketing leads, own opportunities, market knowledge etc.
+ Execute customer visits and / or visits of industry events.
+ Maintains / grows customer loyalty and ring-fences critical business through regular customer interaction and visits.
+ Preparing proposals, pricing packages, and contracts for training programs.
+ Maintains positive relationships with existing customers to up-sell the service portfolio.
+ Identifies solutions for customer needs, if necessary, with the involvement of Subject Matter Experts to acquire new customers.
+ Recovers lost customers.
+ Documents all activities in the relevant TR IT tools (e.g. Salesforce.com).
+ Meets and exceeds training sales targets: generation of order income and revenue from new and existing customers as defined in the sales plan.
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Other activities:

+ Schedule training sessions and coordinate trainer availability where necessary.
+ Oversee work done by the support team to ensure training materials and logistics are arranged before each session.
+ Monitor attendance and gather feedback from trainees to improve future sessions.
+ Maintain an updated database of clients, training schedules, and sales records.
+ Whenever necessary, coordinate to process invoices, and payment collection.
+ Collaborate with trainers to ensure smooth training delivery.

Experience & Further Qualifications

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Qualifications & Skills:

+ Bachelor's degree in business administration, Sales, Marketing, or a related field. + Experience: 5+ years in sales, training coordination and customer service (mandatory).
+ Knowledge of training programs (e.g., ISO, QHSE, etc.) and learning management systems (LMS) is a plus.
+ Strong communication and negotiation skills.
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
+ Ability to multitask and work under tight deadlines.
+ Arabic language proficiency is not mandatory; however, it will be an advantage.