Job Requisition ID: 149664

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

As a Store Manager, you will be an ambassador of the Brand. You will be directly accountable for developing the business and monitoring your store\'s budget and operations. And responsible of the Brand identity of your store.

What you will do

Team Management and Development

• Develop the team to ensure they deliver the best service to every Client. Support them with consistent coaching, identify their development and training needs to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
• Lead by example on selling and act as a role model

Client and Business Development

• Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clientelling, events, country office team\xe2\x80\xa6)
• Build a loyal Clientele, leveraging all clientelling tools
• Establish a client-centric mindset in store to ensure the highest level of customer experience
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
• Act as an ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
• Be aware of the competitive landscape and market trends
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clientelling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the brand standards are achieved

Operation & Administration

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
• Demonstrate strong analytical skills and understanding of the system and reporting
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)

Required Skills to be successful

• Good knowledge of the fashion/beauty industry and trends
• Retail operational skills (stock, VM, systems, cash\xe2\x80\xa6)
• Management, Leadership, and problem-solving skills
• Strong commerciality skills and business acumen
• Customer service and results oriented

What Equips you for the role

Education:

• Bachelor or master\'s degree would be a plus

Minimum Experience and Knowledge:

• Min 3 to 5 years of experience in retail and team management roles.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer\'s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference\xe2\x80\xa6

Al-Futtaim