Job Description

Key Responsibilities:

Troubleshoot, diagnose, and resolve issues related to networking, computer systems, and software applications.

Provide technical support to customers through HelpDesk, Chat, and Voice Line.

Document technical issues, resolutions, and customer interactions in a clear and structured manner.

Assist with billing-related inquiries and support.

Collaborate with internal teams and escalate unresolved issues to higher-level support or engineering as necessary.

Follow standard operating procedures and contribute to documentation updates and process improvements.

Maintain up-to-date knowledge of industry trends, new technologies, and company products/services through ongoing training.

Ensure high levels of customer satisfaction by delivering timely and effective support.

Apply hands-on expertise in WLAN setup, router configuration, and network performance optimization.

Resolve IP conflicts, configure network devices, and support the maintenance of secure, efficient network environments.

Qualifications and Skills:

Bachelor's degree in Computer Science, Information Technology, or a related field.1-2 years of experience in a technical support or IT helpdesk role.

Strong understanding of networking fundamentals, including IP addressing, DNS, DHCP, and TCP/IP.

Experience with WLAN, router configuration, and troubleshooting network connectivity issues.

Excellent communication and interpersonal skills; ability to simplify technical issues for non-technical users.

Strong problem-solving mindset and a commitment to customer satisfaction.

Flexibility to work in shifts, including weekends and holidays, as required

Job Type: Full-time

Pay: AED4,500.00 - AED5,000.00 per month

Application Question(s):

* How many years of experience do you have in WLAN, router configuration, and troubleshooting network connectivity issues?