Job Description

Job Summary:
The Female Guest Service Agent is responsible for providing exceptional customer service to guests, ensuring a smooth and welcoming experience from check-in to check-out. This role involves handling reservations, addressing guest inquiries, and assisting with various hotel services to enhance guest satisfaction.
Key Responsibilities:
1. Guest Services:

• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Ensure guest privacy and security by following hotel policies.

2. Reservations & Bookings:

• Process room reservations, modifications, and cancellations.
• Verify guest identification and payment methods.
• Manage room assignments and special requests (e.g., early check-in, late check-out).

3. Administrative Duties:

• Maintain accurate guest records in the hotel management system.
• Answer phone calls, emails, and in-person inquiries efficiently.
• Coordinate with housekeeping and maintenance teams for room readiness.
• Process payments, invoices, and billing accurately.

4. Safety & Compliance:

• Follow safety and security protocols, including emergency procedures.
• Ensure compliance with hotel policies and local regulations.

Qualifications & Skills:

• Education: High school diploma or equivalent (Hospitality degree preferred).
• Experience: Previous experience in front desk or customer service (hotel experience a plus).
• Communication: Excellent verbal and written communication skills.
• Customer Focus: Friendly, professional, and guest-oriented attitude.
• Technical Skills: Proficiency in hotel PMS (Property Management System) and MS Office.
• Multitasking: Ability to work under pressure in a fast-paced environment.
• Appearance: Well-groomed and presentable (uniform provided).

Working Conditions:

• Shift Work: Rotating shifts, including weekends and holidays.
• Physical Requirements: Standing for long periods, occasional lifting of luggage.