Job Description

Job Title: Front Desk Agent (Female)
Location: UAE (Must be locally available)
Employment Type: Full-time
Industry: Hospitality/Hotel
Job Requirements:

• Education: Minimum Diploma or Bachelor's Degree in Hospitality, Tourism, or related field.
• Experience: At least 2 years of experience in a front desk/receptionist role (hospitality industry preferred).
• Technical Skills: Proficient in Opera PMS (Property Management System) - required for Front Desk roles.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Professional, sincere, and responsible attitude.
• Strong problem-solving and multitasking abilities.
• Availability: Flexible working hours (including shifts, weekends, and holidays as needed).
• Location: Must be currently residing in the UAE (local hiring only).

• Guest Services:
• Warmly welcome and check-in/check-out guests efficiently.
• Handle guest inquiries, requests, and complaints professionally.
• Provide information about hotel services, facilities, and local attractions.
• Administrative Duties:
• Manage reservations, cancellations, and room assignments using Opera PMS.
• Process payments, invoices, and billing accurately.
• Maintain guest records and confidentiality.
• Team Collaboration:
• Coordinate with housekeeping, maintenance, and other departments for smooth operations.
• Assist in training new staff when required.
• Compliance & Safety:
• Follow hotel policies, safety protocols, and hygiene standards.
• Ensure data security and adherence to privacy regulations.

• Previous experience in 5-star hotels or luxury hospitality.
• Additional language skills (Arabic, French, Russian, etc.) are a plus.