Female Customer Service Specialist For A Spa
Media City, United Arab Emirates
Job Description
Zeerla Spa and Health Care looking for Front Desk Female Customer Service Receptionist Please note: Applecation applies without the resume is not acceptable ROLE SUMMARY Contributing to the success of the spa by providing friendly, professional, efficient and courteous customer service to our clients during their spa experience, while ensuring the reception environment is clean and well maintained. To provide and maintain the highest standards of services, recommendations for client homecare, daily operational procedures and overall excellent client care, resulting in repeat client visits and increased sales in the spa. ACCOUNTABILITIES
- To be a team player to ensure the highest possible standards of service delivery.
- Promote sales by assisting and offering suggestion.
- Be welcoming, friendly, professional and tactful in all communications with clients.
- Communicate in English at all times. No native language to be spoken with your colleagues in case the client doesn\xe2\x80\x99t speak that particular language.
- Greet and direct clients to the appropriate area.
- Notify service providers of the arrival of clients.
- Answer a high volume of calls and maintain a smooth response rate according to agreed standards.
- Answer calls within three rings.
- Log information on calls received, where required, and maintain detailed and accurate records.
- Establish and maintain effective working relationships with colleagues, Management and clients.
- Perform reception duties in an efficient, professional and courteous manner.
- Assist clients with booking appointments.
- Use sales skills regarding retail products, packages and any special offers to ensure client needs and sales goals are met.
- Count money in cash register at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Communicate to Management all occurrences involving staff or clients that require attention.
- Handle clients\xe2\x80\x99 questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by clients ensuring complete client satisfaction.
- Maintain a positive attitude and contribute toward a quality work environment.
- Be flexible with schedules in an attempt to support the needs of the spa.
- Communication Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills ability to clearly understand and state the issues customers present
- Honest
- Trustworthy
- Team player
- Dependable
- Presentable
- Hard working, responsible and positive
- Outgoing and great communication skills
- Sales target
- Client retention
- Rebooking
- Upselling
- Staff productivity
- Customer satisfaction
- Proficient with office administration.
- Excellent communication skills.
- Proficient with MS Office and Excel.
- Able to anticipate problems and recommend solutions.
- Able to identify opportunities to improve spa and work environment.
- Able to complete quality work in an efficient manner within agreed timeframes.
- customer service: 1-2 years (Required)
- What is your level of proficiency in English?
- We must fill this position urgently. Can you start immediately?
- Where are you staying?
- This job is required 12 hours of working time, Are you willing to work 12h a day?
- Customer Service: 2 years (Required)
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Job Detail
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Job IdJD1483931
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMedia City, United Arab Emirates
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EducationNot mentioned