Job Description

Job Summary:
The F&B Supervisor oversees daily operations in restaurants, bars, cafes, or hotel dining areas to ensure excellent customer service, efficient workflow, and adherence to health and safety standards. They supervise staff, manage customer complaints, and assist in inventory and financial controls.
Key Responsibilities:
1. Operational Management:

• Oversee daily F&B operations, ensuring smooth service.
• Ensure compliance with hygiene, health, and safety regulations (e.g., HACCP, food safety standards).
• Monitor food & beverage quality and presentation.
• Assist in opening/closing procedures.

2. Staff Supervision & Training:

• Supervise waitstaff, bartenders, and kitchen staff.
• Schedule shifts and manage staffing levels.
• Train new employees on service standards, POS systems, and safety procedures.
• Conduct performance evaluations and provide feedback.

3. Customer Service:

• Handle customer inquiries, complaints, and special requests professionally.
• Ensure a high level of guest satisfaction.
• Resolve conflicts between staff and customers.

4. Inventory & Cost Control:

• Monitor stock levels and place orders with suppliers.
• Minimize waste and control portion sizes.
• Assist in managing budgets and reducing operational costs.

5. Administrative Duties:

• Maintain records of sales, inventory, and staff attendance.
• Prepare daily/weekly reports for management.
• Ensure cash handling procedures are followed.

Qualifications & Skills:

• Education: High school diploma (required); Hospitality/F&B certification (preferred).
• Experience: 2+ years in F&B service, with at least 1 year in a supervisory role.
• Skills:
• Strong leadership & communication skills.
• Knowledge of POS systems (e.g., Micros, Toast).
• Ability to multitask in a fast-paced environment.
• Understanding of food safety & sanitation standards.
• Personal Traits: Customer-focused, problem-solving attitude, team player.

Work Conditions:

• Flexible hours (nights, weekends, holidays).
• Fast-paced, high-pressure environment.
• Requires standing for long periods.