Overview

Comprising of award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection\xe2\x80\x99s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.



Main tasks

• Directing and delegating tasks and giving instructions to the team during the shifts.
• Checking preparations before and during the shift.
• Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
• Train, motivate and evaluate new and existing staff.
• Promote up and cross selling to the associates.
• Respond to guest complains and questions in a timely manner.
• Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
• Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
• Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
• Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and staff.
• Working together with the entire F&B management on new ideas and improvements for the department.
• Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
• Supervising the restaurant opening and closing procedures.
• Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
• Inform the management of any visit of VIP guests to the outlets.
• Ensure that menus are handled properly and replace damaged or outdated materials.
• Being aware of the health and safety requirements for the department and making the associates aware of those.
• At all times keeping good communication with the kitchen about changes, dietary requests, VIPs etc.
• Ensuring daily briefing and allocations gets done and all records kept on file.
• Ensure all staff are following HACCP and Hygiene standards at all times.

Desired Skill & Expertise

• All Day Dining experience preferable.
• A minimum of 3+ years of experience in a 5-Star Hotel is essential.
• Excellent reading, writing and oral proficiency in English.
• Experienced in all aspects of restaurant\'s services.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with solid motivational and teamwork skills.
• Attention to detail and strong interpersonal skills to deal with diverse staff.
• Handling guest complaints and ability to know when to escalate to line manager.
• Ability to understand the flow of service and support colleagues.
• Proven ability to successfully support the management to motivate and lead a diverse team.
• Perform job with attention to details and the ability to organize and handle multiple tasks.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.

The First Collection