F&b Supervisor

Al Ain, Abu Dhabi, United Arab Emirates

Job Description

Pura Eco Retreat - Al Ain

We are looking for an experienced F&B Supervisor (Guest Experience) to join our hospitality team in Al Ain, Abu Dhabi. This is a combined responsibility that would also oversee operations including Front Office and Activity/Recreation Hub.

Key Responsibilities:

Service Excellence
  • Greet and welcome guests upon arrival ensuring a warm and personalized experience.
  • Assisting guests in check-in / check-out process creating a good impression of the brand.
  • Lead the team in offering individualized support, responding to questions, and resolving issues in a timely manner.
Guest Relations
  • Establish strong rapport with guest, consider their requirements, and assist them in meeting their expectations.
  • Oversees F&B operations by making sure that Pura Eco Retreat\'s eco-friendly attitude is reflected in the dining experience for the guests.
  • Assisting guests with transportation arrangements and suggesting about the restaurants, activities, and other services available in the property.
  • Working as a point of contact for escalating guest queries and offer prompt, effective solutions.
Health and Safety
  • Supervise recreation activities and guide the staff to ensure their knowledge and safety practices.
  • Develop and implement health and safety protocols.
  • Ensure health and safety measures in food preparation, storage, and service.
Leadership and Staff Training
  • Train and mentor, the employee to deliver consistent and exceptional service aligned with the Company.
  • Train and guide the F&B staff to improve their abilities, product expertise, and service effectiveness.
Qualifications:
  • Bachelors degree in hospitality management or related field or equivalent field.
Experience:
  • Proven experience in guest service, F&B, and recreational roles, with at least 3 years in a supervisory capacity.
  • Proficiency in problem solving and conflict resolution.
  • Strong leadership skills
  • Knowledge of hospitality software and reservation system,
  • Exceptional interpersonal and communication skills.
  • Ability to multi-task and prioritized in fast paced environment.
  • Familiarity with health and safety regulations in the hospitality industry
Please note that only shortlisted candidates will be contacted for further consideration.

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Job Detail

  • Job Id
    JD1615314
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Al Ain, Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned