Job Description

Job Title: F&B Service Supervisor

Hotel:

Plaza Inn - 4 Star Hotel

Department:

Food & Beverage Service

Reports To:

HOD

Role Overview

The F&B Service Supervisor is responsible for overseeing day-to-day service operations across food and beverage outlets, ensuring service excellence, staff efficiency, and guest satisfaction in line with Plaza Inn's standards.

Key Duties & Responsibilities Service Operations

Supervise daily restaurant, banquet, and outlet service operations. Ensure service delivery meets hotel quality standards and guest expectations. Monitor table setup, service flow, and cleanliness throughout service hours. Handle guest feedback and resolve service-related concerns promptly and professionally.
Team Leadership

Lead, motivate, and support service staff during shifts. Allocate duties and ensure adequate staffing based on business levels. Guide staff on service etiquette, grooming standards, and operational procedures. Assist in training new team members and conducting on-the-job coaching.
Coordination & Communication

Liaise closely with the kitchen and other departments to ensure smooth service. Communicate daily briefings, special promotions, and service instructions to the team. Ensure accurate relay of guest requests and special requirements.
Quality, Hygiene & Compliance

Ensure compliance with food safety, hygiene, and health regulations. Monitor cleanliness of service areas, equipment, and staff appearance. Follow hotel SOPs and assist in implementing service improvements.
Inventory & Cost Awareness

Assist in monitoring usage of operating supplies and minimize wastage. Support outlet inventory checks and stock control as required. Ensure proper handling of service equipment and materials.
Qualifications & Experience

Diploma or certificate in Hospitality or related field preferred. Minimum

2-3 years of experience

in F&B service within a hotel or similar environment. Previous supervisory experience in a

4-star or equivalent hotel

is an advantage.
Skills & Competencies

Strong leadership and interpersonal skills. Excellent customer service orientation. Ability to work under pressure and manage busy service periods. Good communication and organizational skills. Flexible to work shifts, weekends, and public holidays.
Working Conditions

Shift-based role including evenings, weekends, and public holidays. Active role requiring standing and moving for extended periods.
Job Type: Full-time

Application Question(s):

Do you have valid QID? Can you provide NOC for sponsorship transfer? Can you join immediately?
Work Location: In person