As a F&B Lobby Ambassador, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the F&B Service function and be accountable for the hotel\'s performance.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet the guests at the entrance of the restaurant
Seat Guest accordingly to floor plan
Show guests their table which has been designated to them
Be familiar with hotel services / activities to respond to guest inquiries accurately.
Handle guest complaints following instant pacification procedures and insuring guest satisfaction
Assist Service team for order handling and delivering to table.
Review the Reservation book, pre-assign designated tables and follow up on all special requests.
Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment
Active listening and strong communication skills
Flexibility to work in shifts
Your experience and skills include:
Minimum of 1-3 years\xe2\x80\x99 experience in 5* hotel.
Experience in the GCC and/or Middle East Region is a plus.
Excellent communication skills, both written and verbal required.
Be committed to exceeding guest expectations
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS