Job Description

Description

Senior Lobby Ambassador - Front Office (UAE Nationals Only) - Jumeirah Living Marina Gate

United Arab Emirates

JOB DESCRIPTION

About Jumeirah and the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Jiving Marina Gate is a destination for urban living in Dubai's upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. An exciting feeling of accomplishment and excitement envelops this destination that long and short-term guests confidently call home.

"Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity."

About the Role:

An exciting opportunity has arisen for a Senior Executive (Fresh Graduate UAEN) to join our amazing Front Office team in Jumeirah Living Marina Gate. The main purpose of the role is to supervise and ensure the smooth and efficient daily operation of Guest Services tasks, ensuring the highest level of service and satisfaction for guests by working closely with all related departments.

The main duties and responsibilities of this role are to:

Lobby presence and engagement with guests.

To ensure hotel's main porch is always manned by the doormen/bell team.

To create surprise and delight moment for guests.

Meet & greet all guests on arrival and departure.

To ensure smooth and efficient daily operation of the Guest Services Operation ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.

Ensure that all guest arrival and departure procedures are completed as defined in the Guest Services SOP Manual.

Ensure that all Guest History Files are well maintained by supervising maintenance of guest history records and carrying out regular spot-checks on the quality & usefulness of the information.

Handle guest complaints and feedback according to Jumeirah standards ensuring complaints are recorded when necessary.

To ensure that allocated rooms/suites, room keys and registration documents are ready for VIP guests prior to their anticipated arrival at the hotel

To ensure "remarks" information for guests is collected, recorded, and communicated to the relevant departments to create smooth working operations

Direct supervision and management for the Guest Services Team and takes Full Ownership of operation.

Act as Manager on Duty.

Ensure "in room check-in and check-out" for VIP guests

Attend to the special requests made by guests either prior to, during or after their stay

Assist the Guest Services Executives in their duties, when required

Assist guests with general enquiries about the hotel and its facilities and daily events and functions

Ensure sending birthday or anniversary cards to all in-house guests, together with celebration amenity

To arrange, co-ordinate and chair daily departmental briefings

and monthly meetings

To carry out and record training within the department as required, and within the guideline requirements of the group

To co-ordinate house tours and conduct them when required

To supervise overall Front Desk operations

Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential:

Diploma or Degree equivalent Hotel related education

Minimum 1 year of hotel leadership experience, including Guest Service Supervisory/Management experience

Able to converse and resolve guest complaints/issues in a calm and professional manner

Detail-oriented and organized

Energetic with a positive attitude

Proficient in OPERA PMS

Proficient in Windows - Outlook, Word, Excel, PowerPoint

Good Leadership skills

Personal interaction skills

About the Benefits:

This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.