We are looking for a F&B Captain who will be responsible for assisting the Head Waiter / Waitress and the Outlet Supervisor in the smooth operation of the restaurant and production of goods and services through the resources available to him/her.
A little taste of your day-to-day
Every day is different, but you\xe2\x80\x99ll mostly be delivering:
FINANCIAL RETURNS
Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
Recycle where-ever possible and enforce cost saving measures where appropriate
OUR PEOPLE
Participate in staff recruitment
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for performance review discussions in line with company guidelines
Ensure new staff complete their Orientation program on a timely basis
Assist with the preparation of efficient departmental work schedules
Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities.
GUEST EXPERIENCE
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to guests.
Accurately and promptly fulfilling guest\xe2\x80\x99s requests.
Anticipate guest\xe2\x80\x99s needs.
Maintain a high level of knowledge which affects the guest experience.
Demonstrating a \xe2\x80\x98service\xe2\x80\x99 attitude.
Taking appropriate action to resolve guest complaints.
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
QUALIFICATION
High school or college graduate
Minimum of 2 years experience in the same field
Good communication skills
Willing to work on shifting schedule
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.
eQuest
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