Job Description

The First Collection Jumeirah Village Circle

About the First Collection Jumeirah Village Circle: Unleash the explorer in you at The First Collection Jumeirah Village Circle, an upscale hotel located in in the heart of JVC. Our 491 well-appointed rooms and suites make for the perfect retreat after a busy day of discovering the city, or attending business meetings. Centrally located, the district of JVC offers convenient access to the entire city. The area is connected to three main roads, while bus networks and the hotel's shuttle service will keep you seamlessly connected to the city. Dubai Marina, Downtown Dubai and The Expo 2020 site are all within a 20-minute drive. The community of Jumeirah Village Circle (JVC) provides a number of family friendly conveniences including the Circle Mall, public parks and restaurants, which are all easily accessible from the hotel. Our signature restaurants and bars provide trendy venues to enjoy a refreshing cocktail or a mouth-watering meal. Santé Ria oozes with full bodied Latino spirit that serves mouth-watering flavours inspired by the vibrant cultures of South America. The Village Bistro offers a vibrant, family-friendly dining experience where guests will enjoy an à la carte menu options and international buffets. The Village Bistro also serves the terrace and pool deck where guests will be able to enjoy a refreshing dip and al fresco dining. The hotel also offers a number of leisure facilities including an exclusive club lounge, a large outdoor swimming pool, a gymnasium and male and female massage treatment rooms.

About The First Collection: The First Collection, brings together the key hotel, hospitality, and lifestyle assets of The First Group under one exciting and progressive brand. Comprising of five operational hotels and a pipeline of seven upper midscale hotels that will launch under The First Collection banner, the company has ambitious growth plans across the UAE. The First Collection also encompasses popular dining outlets including MasterChef, the TV Experience, Lola Taberna Española and Ikigai, which have received acclaim for delivering unique and exceptional dining experiences.

The First Collection At Jumeirah Village Circle Put your career first by embarking on a rewarding journey with the First Collection Jumeirah Village Circle. We understand that our employees are the face of the company and providing our guests with memorable experiences is at the forefront of everything to do. To support this, we provide our employees with tailored training and development opportunities to help them grow in terms of their career and personal objectives. We are committed to hiring talented and energetic individuals who will enrich the stay of every guest. To achieve this we focus on providing a work environment that inspires motivation and retaining employees. We offer comprehensive benefits to our employees, which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. Have an extensive knowledge of the menus and other F&B outlets. Serving in either conference rooms or other F&B outlets if required. Taking orders from the guests, explaining menu and advising the guest on their decision making. Liaising with management for advice if required. Communicating with the kitchen about the orders and being very clear about special wishes of guests. Consistently upselling of food and beverages and making guests aware of the promotions. To be aware about the items availabilities. If necessary preparing orders like drinks and preparing snacks and breads. Serving at parties and reception if required. Dealing with the payments and doing closure paperwork if required. Serving the guests with all F&B requirements during their stay in an attentive and efficient way. Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest. Responsible for cleaning tasks during and after service. Making sure that all the guest areas look immaculate. Attending departmental meetings if required. Taking feedback from the guests and notifying management about it. Sharing ideas for improvement. Know the software in the F&B outlets to be able to put in the orders. Ensuring the guests receive what they ordered, guest satisfaction is key at all times. Desired Skill & Expertise

A minimum of 2+ years experience is essential. Preferably experienced in high volume F&B operations. Maintains great customer service to all guests. Planning and organising tasks, people and supplies. Excellent interpersonal and communication skills. Quantified experience in food safety and hygiene. Advanced customer service skills.

Permanent Full-Time