Job Description

Overview:
About Ciel Dubai Marina, Vignette Collection
Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels & Resorts' Vignette Collection. Discover more at .
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com :
The Fire Alarm Control Panel Operator is responsible for the continuous monitoring and operation of the hotel's fire alarm and life safety systems to ensure the safety of guests, employees, and property. The role ensures full compliance with hotel brand standards and UAE / Dubai Civil Defence (DCD) regulations and supports effective emergency response at all times.
Continuously monitor the Fire Alarm Control Panel (FACP) and associated life safety systems including LPG, fire pumps, smoke management panels, and back-up generator monitoring systems.
Respond promptly to fire, supervisory, and trouble alarms in accordance with approved procedures.
Identify alarm zones and devices and coordinate with the Emergency Response Team (ERT) to investigate activations.
Operate FACP systems strictly as per hotel SOPs and DCD guidelines.
Coordinate with Security, Engineering, and external service providers during incidents.
Manage 24/7 communication and call response with Dubai Civil Defence during fire alarm activations.
Conduct inspections of smoke detectors, heat detectors, manual call points, and related devices following activations, as authorized by management.
Perform routine visual inspections of fire alarm panels and associated equipment.
Report system faults, damages, or abnormalities promptly and follow up with the fire alarm AMC/service provider.
Follow hotel emergency and evacuation procedures during fire or life safety incidents.
Assist in coordinating evacuations when required.
Communicate clearly and effectively with Security, Engineering, Management, and DCD during emergencies.
Support Dubai Civil Defence during inspections and emergency responses.
Maintain accurate records of alarm activations, faults, corrective actions, and system resets.
Complete incident reports and logbooks in a timely and accurate manner.
Ensure compliance with hotel SOPs and Dubai Civil Defence regulations.
Support scheduled testing, fire drills, and third-party inspections.
Shift-based role including night shifts, weekends, and public holidays as per hotel operations.
Combination of control room duties and on-site field work within hotel premises related to fire and life safety systems. Desired Skill & Expertise:
High school education or equivalent; Fire & Life Safety technical/vocational training preferred
Dubai Civil Defence (DCD) Fire Alarm Operator certification or willingness to obtain
First Aid and Firefighting certification preferred
2-3 years' experience operating Fire Alarm Control Panels (FACP), ideally in a hotel or large commercial environment
Hands-on experience with fire and life safety systems (detectors, MCPs, fire pumps, LPG, smoke management)
Working knowledge of UAE Fire & Life Safety Code and DCD regulations
Experience in 24/7 control room operations is an advantage
Familiarity with hotel emergency response and evacuation procedures
Strong ability to identify and respond to fire, supervisory, and trouble alarms
Basic skills in inspection, troubleshooting, reporting, and maintaining logbooks
High level of alertness, attention to detail, and calm decision-making under pressure
Strong communication and teamwork skills for coordination with internal teams and external authorities
Willingness to work rotating shifts, including nights, weekends, and public holidays
Physically fit for on-site inspections and basic fieldwork
Basic computer literacy for monitoring systems and report preparation
Ability to respond promptly to Dubai Civil Defence (DCD) calls, inspections, and emergencies

Skills Required