What you will do?

Key Accountability 1: AMC Management

• Execution of AMC efficiently with in the budget and ensure profitability of the same
• Analysis and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
• Track contract progress and ensure agreed SLA\xe2\x80\x99s and KPI\xe2\x80\x99s are met
• Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contract assignedResponsible for takeover and handover of the AMC
• Preparing and submission of monthly, annual reports for the contracts assigned
• Submission of AMC invoices on time and obtain client acknowledgement
• Improve productivity through staff motivation and leadership
• Energy Management such as, track the consumption and improve the performance, full site study in the improvement of the energy and consumption of each utility.
• Key Accountability 2: Corrective/Reactive, Planned preventive maintenance
• Corrective/Reactive, Planned preventive maintenance Responsible for:
• Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
• Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services \xe2\x80\xa2 Prepare contract specific PPM procedures, PPM schedule, and resource planning
• Prepare method statements, risk assessment, PPM Task sheet
• Tally and Close all planned PPM work orders on monthly basis with performance analysis.
• Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI\xe2\x80\x99s.
• Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
• Ensure all CRM work orders are tracked, updated and closed on daily basis, provide monthly analyses if required.
• Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
• Calibration of all tools and tackles, safety devices

Key Accountability 3: Repair, Refurbishment work

• Repair, Refurbishment works Responsible for:
• Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets.
• Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
• Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
• Execution of casual jobs efficiently with in the budget and ensure profitability of the same.
• Submission of customer invoices on time.
• Liaise with client on any payment issues and resolve the same

Key Accountability 4:Customer Service Responsible for:

• Contribute to the development of a customer-focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA\xe2\x80\x99s, KPI\xe2\x80\x99s.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
• Identify, propose, develop and help to implement any necessary changed as to improve overall efficiency and effectiveness of the maintenance process.

Key Accountability 5: QHSE.Responsible for:

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
• Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
• Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
• Ensure timely close out of HSE Action taken Reports, NCR\xe2\x80\x99s

Key Accountability 6:Employee Engagement.

• Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees
• Conduct performance development review; identify employee requirements like training, etc.
• Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
• Liaise with internal departments, shared services and maintain good working relations
• Team building: Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity.

Bayt