Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Handling integrated facilities management contracts and ensure to achieve / exceed customer satisfaction in service delivery.

What you will do:

Responsible for:

Site Management

• Develop a comprehensive assets management plan and design an appropriate PPM strategy.
• Management and monitoring of outsourced maintenance contracts for delivery of excellent quality services.
• Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract management plan and identify the requirements on mobilization, transition, performance management phase of service delivery.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client\xe2\x80\x99s team.
• Track service delivery metrics and ensure agreed SLA\xe2\x80\x99s and KPI\xe2\x80\x99s are met.
• Attend & complete all reactive calls promptly within the SLA timelines.
• To understand and execute small projects and refurbishment projects as per client requirements.
• Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for maintenance activities and small projects.
• Preparing and submission of weekly, monthly & annual reports

Corrective/Reactive, Planned Preventive Maintenance

• Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting.
• Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services.
• Prepare contract specific PPM procedures, PPM schedule, and resource planning.
• Prepare method statements, risk assessment, PPM Task sheet.
• Tally and close all planned PPM work orders on monthly basis.
• Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI\xe2\x80\x99s.

Repair, Refurbishment works

• Manage repair, replacement, refurbishment/retrofit works and achieve complete customer satisfaction.
• Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
• Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals.
• Execution of casual jobs efficiently with in the budget and planned duration.

Customer Service

• Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA\xe2\x80\x99s, KPI\xe2\x80\x99s.

QHSE

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others

Job Context:

To ensure all the facilities occupied by the clients are efficiently maintained in a cost-effective manner and provide excellent service support to the Facilities.

Required Skills to be successful:

Job-Specific Skills:

Time management

Work to deadlines

Technically competent with the ability to understand customers\' needs and requirements

Work on own initiative and under pressure

Experience in CAFM platform

Good communication skills

Possess UAE driving license

Spoken Arabic an advantage but not essential

Behavioural Competencies :

A team player

Excellent Interpersonal Skills

Cultural awareness

Ability to build strong relationships

What equips you for the role:

Minimum Qualifications and Knowledge:

Degree in Mechanical, Electrical engineering

Computer skills,

National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE)

Knowledge of Health and Safety requirements

UAE Driving License

Language skills: English and Arabic

Minimum Experience:

Minimum 5 to 6 years work experience

UAE/GCC experience essential \xe2\x80\x93 min of 3 years

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

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