The Travel & Tourism Operations Executive is responsible for managing the end-to-end travel requirements of clients, including ticketing, hotel bookings, visas, tour packages, and customer coordination. The role demands strong industry knowledge, excellent communication skills, and the ability to handle multiple tasks efficiently in a fast-paced travel environment. The executive acts as a bridge between clients, airlines, hotels, and suppliers to ensure smooth and professional service delivery
1. Ticketing & Reservation Management
Handle flight bookings using GDS systems such as Amadeus, Sabre, or Galileo.
Manage rebookings, cancellations, refunds, and date changes as per airline policies.
Provide fare calculations, routing options, and best-price alternatives.
Monitor PNRs to ensure ticket issuance before deadlines.
Coordinate with airlines for special requests, group bookings, and itinerary changes.
2. Hotel & Accommodation Arrangements
Manage hotel reservations for domestic and international destinations.
Negotiate rates with hotel suppliers and ensure availability based on client requirements.
Handle special requests, room upgrades, and cancellation policies.
Maintain updated knowledge of hotel promotions and seasonal rates.
3. Tour Packages & Travel Itineraries
Prepare customized travel itineraries and holiday packages for leisure and corporate clients.
Coordinate with tour operators, DMCs, and suppliers to finalize package details.
Ensure all components of the package--flights, hotels, transfers, excursions--are accurately arranged.
Provide clients with detailed trip information including timings, confirmations, and guidelines.
4. Visa Processing & Documentation
Advise clients on visa requirements based on destination.
Assist with document collection, visa application filling, and appointment scheduling.
Handle travel insurance, health declarations, and related documents.
Maintain up-to-date knowledge of embassy rules and visa regulations.
5. Customer Service & Coordination
Provide professional assistance to walk-in, phone, WhatsApp, and email clients.
Maintain excellent communication with clients throughout the booking process.
Respond to travel-related queries, emergencies, and last-minute changes.
Build and maintain strong relationships with corporate clients.
6. Financial & Administrative Support
Prepare quotations, invoices, receipts, and vouchers for clients.
Ensure proper record-keeping of bookings and payments.
Coordinate with the finance department for settlements and reconciliations.
Maintain supplier records, contracts, and updated contact information.
7. Operational Compliance
Ensure compliance with company policies, airline rules, and travel regulations.
Follow SOPs for booking, issuing, and documentation.
Maintain confidentiality of client information.
Support management with reports and operational updates.
Skills & Competencies
Technical Skills
Strong expertise in GDS systems (Amadeus).
Hands-on experience in ticketing, reissues, refunds, and itinerary management.
Knowledge of global travel destinations, airport codes, and travel regulations.
Soft Skills
Excellent communication skills in Arabic &English (spoken & written).
Strong customer service and problem-solving abilities.
Ability to handle pressure, multitask, and manage time effectively.
Attention to detail and high professionalism.
Teamwork and coordination with colleagues and management.
Education & Experience Requirements
Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or related field (preferred).
Minimum
2 to 5 years
of experience in travel and tourism operations.
Certifications in GDS or tourism management are an added advantage.
Work Conditions
Full-time, office-based or hybrid depending on company policy.
Shift-based duties may be required depending on workload.
Ability to handle urgent travel cases and peak-season pressure.
Salary & Benefits
Salary based on experience and company standards.
Additional benefits may include incentives, travel discounts, medical insurance,
Job Type: Full-time
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