To define, lead and manage the Infrastructure strategy, architecture, security and recoverability of all Infrastructure Services.
Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies.
Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA).
Key Accountabilities
Accountable for the availability, reliability and uptime of all Infrastructure Services.
Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations.
Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times.
Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements.
Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment.
Responsible for developing and maintaining agile, high speed, secure offshore communication systems.
Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs.
Responsible for bringing technology improvements and enhancements in support of the paperless, automation business.
Responsible for license compliance across all Infrastructure services.
Annually supporting 3000 incidents and requests.
Implementing 200 Infrastructure Changes.
Delivering 15 projects
Required Skills
Degree educated in IT or a related discipline.
Information Technology Infrastructure Library (ITIL) V3 Certified.
10+ Years experience working within an Infrastructure environment.
5+ Years experience managing an Infrastructure team.
5+ Years experience managing IT Security strategy and services.
Strong Project Management skills and experience.
Experience in Customer Service and Service Delivery using agreed Service Level Agreements.
Understanding of Local Area Network (LAN)/Wide Area Network (WAN)/Wireless/Video/Long Term Evolution (LTE) technologies.
Understanding of voice technologies and voice/network convergence.
Understanding of process control networks or Supervisory control and data acquisition (SCADA) networks.
Strong communicator to both technical and business users.
Demonstrate an ability to plan and prioritise work schedules.
Ability to demonstrate an understanding of important market trends in the IT Industry.
Ability to think strategically in planning and anticipating changing business priorities.
Benefits
25 days annual leave
Medical Insurance for employee, spouse and children, up to a maximum of 3 children
Travel Allowance (paid annually for employee, spouse and children, up to a maximum of 3 children)
Education Assistance of AED 35,500 (on reimbursement basis, per annum per child, up to 3 children)
Discretionary Bonus Payment
Working hours from 7am to 3.30pm, Sunday to Thursday
Edarabia
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.