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Build and maintain relationships with new and existing clients, ensuring their long-term satisfaction.
Conduct presentations, pitches, and meetings to generate new business opportunities.
Develop customized transport packages tailored to the needs of corporate clients
Lead Generation & Networking
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Negotiation & Contract Management
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Negotiate pricing, contracts, and terms with clients.
Finalize agreements and ensure all necessary documentation is completed.
Sales Reporting & Analysis
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Track sales performance and generate reports to evaluate the effectiveness of sales strategies.
Provide regular updates on sales activities, pipeline, and goals to the senior management team.
Driver Recruitment & Training
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Manage the recruitment, training, and ongoing development of chauffeurs and support staff.
Ensure drivers maintain high standards of professionalism, safety, and customer service.
Conduct performance evaluations and provide feedback for continuous improvement.
Scheduling & Dispatching
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Supervise scheduling to ensure all bookings are fulfilled efficiently, and clients receive timely, high-quality service.
Use dispatch systems to optimize routing, minimize wait times, and ensure smooth logistics for both drivers and clients.
Customer Experience Management
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Ensure an exceptional client experience at all touchpoints, including pre-booking, during the ride, and post-service follow-up.
Handle special client requests, resolve issues, and maintain strong communication with clients before, during, and after their journeys.
Manage customer service operations to ensure any complaints or feedback are addressed promptly and effectively.
Safety & Compliance
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Ensure all vehicles are in full compliance with safety standards, licensing, and regulations.
Monitor and enforce operational procedures related to safety, maintenance, and regulatory compliance.
Maintain the necessary insurance and legal requirements for vehicles and drivers.
Operational Efficiency
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Optimize operational processes to reduce costs, improve efficiency, and increase profitability.
Monitor fleet performance, fuel consumption, and maintenance costs to identify areas of improvement.
Qualifications
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Experience
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Minimum of 1 years of experience in sales and operations within the transportation industry, with at least 2 year.
Presentable and able to converse with customers of a wide range.
Knowlege of English, Hindi. Arabic is an added advantage.
Skills
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Strong sales and negotiation skills, with the ability to close deals and build lasting client relationships.
Excellent communication and interpersonal skills to interact with high-level clients and manage a team.
Knowledge of fleet management, logistics, and scheduling systems.
Experience with customer relationship management (CRM) tools and sales software.
High level of professionalism, attention to detail, and problem-solving abilities.
Education
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Any degree diploma.
Ability to handle excel, email and basic software.
Additional Requirements
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UAE driving license mandatory.* Strong leadership abilities and team management skills.
Ability to work in a fast-paced, dynamic environment while maintaining high service standards.
Flexibility to work evenings and weekends as needed for client events or last-minute requests.