Job Description

Job Category: Training
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Objective:
The Executive - L&D is responsible for creating and implementing training programs that support career development. This role involves setting performance metrics, evaluating productivity, and assisting employees in developing long-term career plans within the organization.
Key Responsibility:

• Manage, plan, and implement all training activities in the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives.
• Initiate and develop new learning and development initiatives tailored to employee and business needs.
• Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization.
• Monitor and guide the training team to enhance conversion rates for brands through effective training methodologies.
• Conduct cost-effective training solutions that address employee development needs.
• Acquire product knowledge of new brands in the portfolio and train the training team accordingly.
• Review training content prepared for various brands and provide enhancements as needed.
• Analyze training feedback from employees and implement relevant changes to improve training programs.
• Recommend new learning materials and delivery approaches to optimize training effectiveness.
• Ensure the training team adheres to the best training and development practices.
• Manage training delivery measurement, follow up, and maintain comprehensive records of training activities.
• Design and implement training courses and programs that meet the diverse needs of the organization and its multicultural workforce.
• Implement training processes and modules to facilitate effective learning outcomes.
• Initiate in-store and leadership programs aimed at enhancing employees' people skills.
• Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback.
• Organize third-party mystery shopping assessments to evaluate service quality.
• Motivate, supervise, and guide the training team, ensuring effective manpower planning for the training department.

• The ideal Executive - L&D will have 3-5 years of experience in a related field such as training, human resources, or retail operations is desirable.
• Familiarity with learning management systems (LMS), is preferred with a Strong communication, presentation, and organizational skills are essential.
• Additionally, a candidate with a proven track record of effectively coordinating and facilitating training initiatives, adapting to the dynamic nature of retail, and collaborating with various stakeholders would be highly desirable.