Job Description

Responsible for supervising operational aspects of the medical centre within a specified practice to


achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.



o I mplement and Improve Quality SOP's and work closely with Quality Manager.


o Coordinate Insurance process at clinic level.


o Supervise daily accounts.


o Coordinate with store; and raw materials purchase, movement and usage.


o Supervise house-keeping & waste disposal.


o Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on


injections, vaccines and lab reagents expiry dates.


o Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.


o Manage and maintain patient contact details and other internal documents.


o Coordinate with Lab and Radiology departments and ensure accurate reports.


o Coordinate visiting doctor's appointments & coordination for Radio Talk.


o Supervise front office administration.


o Schedule and implement monthly duty roaster.


o Supervise employee attendance (check in/out) and reporting.


o While on duty ensure you are based in public areas to assist patients and supervise the consistent


delivery of leading edge customer service


o No patient should be left unattended more than 5 minutes from the time they arrive.


o Facilitate, induct, train and develop and support staff on the job.


o Actively get involved in staff performance management.


o Supervise and coordinate absence & sickness of staff.


o Communication of company messages.


o Encourage effective teamwork across all departments.


o Effectively participate and coordinate in organizing CME


o Coordinate with Corp HR for staff queries and documentations.


o Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.


Customer Service


o Ensure cleanliness in the public areas (waiting area, corridors and toilets in particular)


consultation rooms and


equipment.


o Ensure waiting times for patient appointments to be minimum possible.


o Supervise appointments and appointment reminders and the token system.


o Obtain & review patient feedback.


o Monitor visitors and ensure records are maintained.


o Ensure quality patient support and care.


o Coordinate and equip staff to effectively manage any emergency situations.



College Diploma - Any discipline or related fields.


2-3 years of Experience in Hospital/ Clinic Mgt