Job Description

Job Category: Administration
:
Responsible for supervising operational aspects of the medical centre within a specified practice to
achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.
Responsibilities:

• Implement and Improve Quality SOP's and work closely with Quality Manager.

• Coordinate Insurance process at clinic level.

• Supervise daily accounts.

• Coordinate with store; and raw materials purchase, movement and usage.

• Supervise house-keeping & waste disposal.

• Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on

injections, vaccines and lab reagents expiry dates.

• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.

• Manage and maintain patient contact details and other internal documents.

• Coordinate with Lab and Radiology departments and ensure accurate reports.

• Coordinate visiting doctor's appointments & coordination for Radio Talk.

• Supervise front office administration.

• Schedule and implement monthly duty roaster.

• Supervise employee attendance (check in/out) and reporting.

• While on duty ensure you are based in public areas to assist patients and supervise the consistent

delivery of leading edge customer service

• No patient should be left unattended more than 5 minutes from the time they arrive.

• Facilitate, induct, train and develop and support staff on the job.

• Actively get involved in staff performance management.

• Supervise and coordinate absence & sickness of staff.

• Communication of company messages.

• Encourage effective teamwork across all departments.

• Effectively participate and coordinate in organizing CME

• Coordinate with Corp HR for staff queries and documentations.

• Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.

Customer Service

• Ensure cleanliness in the public areas (waiting area, corridors and toilets in particular)

consultation rooms and
equipment.

• Ensure waiting times for patient appointments to be minimum possible.

• Supervise appointments and appointment reminders and the token system.

• Obtain & review patient feedback.

• Monitor visitors and ensure records are maintained.

• Ensure quality patient support and care.

• Coordinate and equip staff to effectively manage any emergency situations.

Qualifications:
College Diploma - Any discipline or related fields.
2-3 years of Experience in Hospital/ Clinic Mgt

Skills Required