Exams Assistant - Post Test Operations (Hourly Paid)

Date: 11 Jan 2024

Location: Abu Dhabi, Middle East and North Africa, AE

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021\xe2\x80\x9322 we reached 650 million people.

Location: United Arab Emirates

Contract: Hourly Paid (Non-Permanent Worker)

Start Date: 22 January 2024

Company: British Council

Role Purpose
The purpose of the role is to support the Exams Operations Post Test Officer to manage and oversee the post-test phase of the examination process, ensuring that results are processed accurately, communicated effectively, and contribute to the overall improvement of assessment practices within an educational or examination setting.

Main opportunities/challenges:

• Upholding compliance standards and efforts to standardize.
• Motivating and driving team performance of venue staff
• Improving the customer / candidate experience
• Ensuring compliance to QCA and Exams board standards
• Support Post Test Operations for the UAE Oman & Qatar
• Support OSM and process results for IELTS in the UAE Oman & Qatar

Main accountabilities

Service Delivery

• Prioritises tasks to meet deadlines and supports the Exams Operations Post Test Officer in order to hand over to country operations team.
• Receives instructions and requests from Exams Operations Post test Officer and organises resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
• Develops good working relationships with appropriate colleagues throughout the British Council to facilitate effective and efficient post-test delivery of IELTS.
• Ensure the accuracy and integrity of examination results by carefully processing and verifying test scores or responses.
• Contribute to the development and implementation of streamlined processes to enhance the efficiency of post-test activities.

Customers, relationship and stakeholders

• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
• Provides routine direction, information, and advisement to students and prospective students in regard to testing policies, procedures, and outcomes.
• Develops and maintains good working relationships within the British Council to enable and facilitate effective and efficient service delivery.
• Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards.

Risk and compliance

• Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Supervises venue staff which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.

Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards. * Carry out health and safety inspections of British Council exam venues to meet with corporate and awarding body guidelines.

Person Specification:

Language requirements

• B2 written and spoken English (Minimum/essential)
• Arabic (Desirable)

Qualifications

• University Degree

Role Specific Knowledge & Experience

• Experience working in Exams environment (Minimum/essential)
• Experience managing operations in Exams environment (Minimum/essential)
• Knowledge of British Council Quality and Compliance policy (Desirable)

British Council Core Skills

• Planning and organizing Level 2 - Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.
• Analysing data and problems Level 1- Breaks down problems into a list of tasks to be done and decides on appropriate action.
• Using technology Level 1 - Able, with adjustments, if necessary, to use office software and British Council systems to do the job and manage documents or processes.
• Managing risk Level 2 - Has track record of identifying and highlighting risks and suggesting mitigating actions.

British Council Behaviours

• British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold.
• The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants.

Further Information

• Number of positions :02
• Pay Band: J/3-ARE
• Working days and hours: Monday to Friday. Occasional evening and weekend working might be required depending on the business need.
• Payment terms -Hourly paid rate
• Contract type- Hourly paid Contract
• Contract duration- One Year
• Other requirements: Selected candidate will undergo appropriate police checks and must obtain three satisfactory references.
• Application Closing date: 18 January 2024.

Note:-

• This role is open only to candidates who have the right to work in UAE.
• There is no relocation or sponsorship support.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\xe2\x80\x99s Safeguarding policies for Adults and Children.

If you have any problems with your application please email confidential

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \xe2\x80\x98ASK HR\xe2\x80\x99 email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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