Job Description

Everflow Customer Support & Ad-Ops Lead

Ho Chi Minh City, Vietnam Full-Time Global Client Portfolio

Be the Voice Clients Trust for Perfect Tracking

DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. We're hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click, impression, and conversion--solving problems fast, training proactively, and turning great service into measurable revenue wins.

Your Mission

Own the Helpdesk

- Triage, prioritize, and resolve Everflow tickets (pixels not firing, postbacks mis-mapped, payout questions) with < 2-hour initial response.

Onboard Like a Pro

- Walk new partners through offer setup, tracking links, macros, and compliance checklists until first conversions flow error-free.

Proactive Monitoring

- Watch dashboards, alert clients to anomalies (CVR drops, invalid clicks, reversed events) before they notice.

Knowledge Builder

- Write crystal-clear guides, Loom walkthroughs, and internal SOPs so repeating issues disappear.

Client Champion

- Escalate bugs, feature requests, and merchant pain points to product/dev, then keep stakeholders in the loop.

Performance Ally

- Suggest best practices (allowlist rules, fraud caps, payout structures) that lift partner revenue and satisfaction scores.

What You Bring

Empathy + Speed

- You listen first, solve fast, and follow up until the client says "perfect."

Ad-Ops Fluency

- Familiar with tracking links, subID parameters, cookies, and postback URLs.

Clear Communication

- English (IELTS 7.0+) plus the knack for explaining tech in plain words to non-tech marketers.

Organized Multitasker

- Juggle global queues, document everything in Zendesk/Jira, and hit SLAs.

Analytics Sense

- Comfortable reading reports, spotting anomalies, and translating numbers into next steps.

Nice-to-Have Tech Chops

Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix. Experience with Tag Managers, React/Next.js, or API calls to pull Everflow reports. Python/Node scripting for log checks or small automations.

Success Metrics (First 6 Months)

+ 95 % CSAT from advertisers and affiliates < 4 hours mean time to resolution for tracking issues 10+ new knowledge-base articles that cut repeat tickets by 30 % Documented onboarding flow adopted across regional teams

Why GPC?

Client Impact

- Your guidance keeps millions in ad spend properly attributed.

Global Reach

- Support partners in North America, EMEA, and APAC from Vietnam's top tech hub.

Career Path

- Grow into Senior Customer Success Manager or Product Ops as you master Everflow.

Dynamic Culture

- Diverse, high-energy team tackling the newest challenges in performance marketing.

Ready to Turn Questions into Wins?

Email

careers@dfo.global

with subject

"Everflow Support Lead - Vietnam."

Attach your resume plus a short note on the trickiest tracking issue you've solved--and how you saved the day.