Job Description

As a ROKA Events Coordinator, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the ROKA experience.


ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in London, our collection has grown to include five venues in the Middle East in Dubai, Riyadh, Jeddah, Bahrain & Kuwait. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolizes the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection.

Life at ROKA

At ROKA, we're more than a restaurant - we're a vibrant community fueled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery

- we celebrate every detail, always striving for perfection - putting pride in everything we do

Do Unto Others

- we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy

- we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

Respond promptly and professionally to all incoming event enquiries, providing accurate information on menus, pricing, availability, and event options. Prepare and manage event proposals, function sheets, menu selections, and any required amendments. Act as the main liaison between clients and internal departments, ensuring clear communication and smooth execution. Organize and host client site visits when required. Maintain strong relationships with clients through pre-event support, day-of coordination, and post-event follow-up and feedback. Ensure all event setups align with brand standards, guest expectations, and operational capabilities. Keep all event materials, including menus, brochures, and presentations, up to date. Ensure full and current knowledge of the brand, venues, offerings, opening times, products, and services. Maintain strong knowledge of SevenRooms to maximize covers and ensure accurate booking management. Understand each venue's layout, capacity, and operational flow to provide accurate recommendations and efficient planning. Identify opportunities to boost covers, optimize space usage, and support overall business growth.

What We Look For

Our ideal candidate embodies our values and the following:

Exceptional communication and interpersonal skills. Strong organizational abilities and meticulous attention to detail. Ability to multitask and remain calm under pressure. Familiarity with event management tools or reservation systems (e.g., SevenRooms) is a plus. Availability to work evenings, weekends, and holidays as needed. Naturally friendly, customer-orientated, and skilled at creating memorable dining experiences.

Benefits

We offer incredible career growth, internal opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.


As part of the team you'll enjoy:

World-Class training

designed to inspire and educate

Global opportunities

experience hospitality around the globe with our five incredible brands

Family Meals

are shared daily

Rewards & Recognition

we value our team and celebrate your contributions to our success with meaningful rewards and recognition

Staff discount,

enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic?

Join us and bring your talent to a team that's elevating contemporary dining on a global stage.


INDFOH