Job Number 23181666
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

START YOUR JOURNEY WITH US

JW Marriott is a luxury hospitality brand rooted in holistic well-being.\xe2\x80\x8b

Inspired by our namesake, who took care of himself so he could take better care of others, we provide a haven for guests to focus on their mind, body, and spirit.\xe2\x80\x8b

We do this by welcoming guests with a warmth that conveys a deep sense that \xe2\x80\x9call is well.\xe2\x80\x9d Projecting authenticity through everything we do. Bringing joy to every experience. And deeply understanding our impact on the people and world around us.

What started as 1 hotel has grown to over 100, allowing J. Willard\'s approach to life to be experienced around the globe.\xe2\x80\x8b

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city\'s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

JOB SUMMARY

Complete the daily administrative tasks related to the Event planning department; support the event planning team during the planning stage of certain events. Full responsibility of handling internal events; Follow up on special banquet event arrangements and standards to ensure compliance.

CANDIDATE PROFILE

Education

College degree preferred

Multi-lingual preferred

Skills and Knowledge

Understand group and catering positioning of the hotel.

Attention to details

Confident and quick learner

Problem solving skills

Organization skills and multitasking

Understanding of capacities and catering styles of the hotel

Understanding of how the different departments within the hotel are linked to each other

Effective communication skills and professional use of English language

Distribute information in a concise, well-organized and detailed manner

Quick intuitive response and action

BUSINESS RESULTS

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

Essential Functions

\xc2\xb7 Act as a support to the event coordinators, executives and managers

\xc2\xb7 Administrative event execution as highlighted by the Sr. management of the department. This will vary depending of business needs & department requirements.

\xc2\xb7 In charge of the (digital) event signage throughout the hotel.

\xc2\xb7 Prepare weekly ESS reports. Prepare reports & coordinate requirements for the ESS (event satisfaction survey) meeting.

\xc2\xb7 Handle daily/ weekly tasks to include; preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, managing meal vouchers, weekly Group Resume/ BEO distribution, valet forecast, events overview, business calendar, etc.

\xc2\xb7 Daily actualization of the event manager\xe2\x80\x99s events by checking the actual revenue in Opera and changing the status to actual in the system.

\xc2\xb7 Filing of paperwork ( e.g. Post event filing, MRW filing, etc.) according to Marriott Standards

\xc2\xb7 Handling 15-min training topics, monthly training calendar & timely submission to HR.

\xc2\xb7 Handling of the purchasing tool, raising Purchase Orders (PO\xe2\x80\x99s), dealing with finance and other system support.

\xc2\xb7 Handling department payroll

\xc2\xb7 Designing floor plans in the hotels floorplan tool.

\xc2\xb7 Handles all the Internal meetings

\xc2\xb7 Handles External meetings equal to or less than 50 pax/ 50 rooms per night assigned.

\xc2\xb7 Focus to communicate and deliver outstanding events to the customer.

\xc2\xb7 Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.

\xc2\xb7 Finalize the billing process with Billing team/ accounting.

\xc2\xb7 Strong intuitive support for the event planning team.

\xc2\xb7 Guidance and support throughout the event.

\xc2\xb7 Be available as needed during the event phase for their assigned groups,

\xc2\xb7 Attend and prepare the daily communication tool; \xe2\x80\x9cBEO\xe2\x80\x9d meeting.

\xc2\xb7 Identify up-selling opportunities. Up-sell last minute items accurately.

\xc2\xb7 Show around in connection with in-house functions.

\xc2\xb7 Coordinate welcome packages and thank you letters/gifts.

\xc2\xb7 Performs other related tasks as assigned by management.

This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

Communication

\xc2\xb7 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

\xc2\xb7 Speak to guests and co-workers using clear, appropriate and professional language.

\xc2\xb7 Talk with and listen to other employees to effectively exchange information.

Working with Others

\xc2\xb7 Support all co-workers and treat them with dignity and respect.

\xc2\xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

\xc2\xb7 Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

\xc2\xb7 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

\xc2\xb7 Enter and locate work-related information using computers and/or point of sale systems.

\xc2\xb7 Stand, sit, or walk for an extended period of time or for an entire work shift.

\xc2\xb7 Read and visually verify information in a variety of formats (e.g., small print).

\xc2\xb7 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Working with Others

\xc2\xb7 Develop and maintain positive and productive working relationships with other employees and departments.

\xc2\xb7 Support all co-workers and treat them with dignity and respect.

\xc2\xb7 Partner with and assist others to promote an environment of teamwork and achieve common goals.

\xc2\xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Safety and Security

\xc2\xb7 Report work related accidents, or other injuries immediately upon occurrence to manager/director.

\xc2\xb7 Ensure working area is kept clean and tidy and free of health & safety hazards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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