Job Number 23170169
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Start Your Journey with Us

JW Marriott is a luxury hospitality brand rooted in holistic well-being.\xe2\x80\x8b

Inspired by our namesake, who took care of himself so he could take better care of others, we provide a haven for guests to focus on their mind, body, and spirit.\xe2\x80\x8b

We do this by welcoming guests with a warmth that conveys a deep sense that \xe2\x80\x9call is well.\xe2\x80\x9d Projecting authenticity through everything we do. Bringing joy to every experience. And deeply understanding our impact on the people and world around us.

What started as 1 hotel has grown to over 100, allowing J. Willard\'s approach to life to be experienced around the globe.\xe2\x80\x8b

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city\'s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

JOB SUMMARY To provide guest in the Event Operations department with the highest standard of food and beverage service on all functions according to the JW Marriott Standards. SCOPE / BUSINESS CONTEXT \xef\x82\xb7 A Full Time position based at JW Marriott Marquis Dubai. \xef\x82\xb7 Number of Direct Reports - 4 \xef\x82\xb7 Titles of Direct Reports \xe2\x80\x93 Captain, Supervisor, Asst. Manager, Manager CANDIDATE PROFILE Experience: \xef\x82\xb7 1-2 years 5 star hotel experience Skills and Knowledge \xef\x82\xb7 Responsible \xef\x82\xb7 Honesty and integrity above reproach \xef\x82\xb7 Impeccable standards of appearance \xef\x82\xb7 Able to accept constructive criticism \xef\x82\xb7 Guest satisfaction awareness \xef\x82\xb7 Total commitment \xef\x82\xb7 Basic Knowledge of Audio Visual \xef\x82\xb7 Knowledge of joy wedding test \xef\x82\xb7 Basic Computer Skills Education or Certification \xef\x82\xb7 Diploma or Degree in Hotel Management SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: \xef\x82\xb7 To have a clean uniform and impeccable personal grooming in compliance with company standards. \xef\x82\xb7 To be at the assigned work area, in uniform, and ready to work at the time that is scheduled. \xef\x82\xb7 The waiter/waitress will be responsible for these set up, bussing and clean-up of all the following table service necessities as well as the proper storage of this equipment in its proper place after use in the room (to put things in the proper place). \xef\x82\xb7 All Event Operations waiters will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, Hollow rectangle, Banquet style, T-Shape, E-Shape, Different types of buffet set up, Coffee Trolley. BANQUET SERVER JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information \xef\x82\xb7 Set up and handle tables, i.e. rounds, rectangles, ovals, schoolroom etc., service, breakdown and vacuuming of all department functions area to include meetings rooms, breakfast, lunch, dinner, receptions, banquet hall, dance floor, exhibits, general cleaning of all area and outdoor catering. \xef\x82\xb7 The waiter will be totally responsible for ensuring that each service piece of linen china, glass and silverware is spotless before it is placed on a table, and that each table is set up uniformly. \xef\x82\xb7 Each waiter will be responsible for attending menu class before each of their designated function with the supervisor/managers in able to obtain better food and beverage knowledge. \xef\x82\xb7 To introduce one\xe2\x80\x99s self to the guest on one\xe2\x80\x99s station and project a warm cheerful, enthusiastic desire to be of service. \xef\x82\xb7 To wear a name tag as part of the proper uniform, as well as no excessive jewelry to be worn while working. \xef\x82\xb7 To comply with all safety regulations and company policies as outlined in the Employee\xe2\x80\x99s handbook. \xef\x82\xb7 To assist customer whenever possible. \xef\x82\xb7 To attend meetings and trainings when scheduled. \xef\x82\xb7 Become totally familiar with how to read a Banquet Event Order (BEO) and how to set a room from that order. \xef\x82\xb7 To perform all other reasonable as requested by the management. \xef\x82\xb7 To ensure that all props after each function is store back in the designated area and handles with great care. \xef\x82\xb7 To ensure that all equipment, fixture and furniture are handled with great care. \xef\x82\xb7 To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel. \xef\x82\xb7 To bring any problems that may occur or any special requests by guests to their shift leaders or Manager\xe2\x80\x99s attention as soon as possible. \xef\x82\xb7 To provide the best possible proper service of guests of this hotel at all times. \xef\x82\xb7 To practice constantly the \xe2\x80\x9cClean as you go\xe2\x80\x9d policy to uphold the highest sanitation standards. This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments). OTHER Safety and Security \xef\x82\xb7 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. \xef\x82\xb7 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. \xef\x82\xb7 Notify Loss Prevention/Security of any guest reports of theft. Policies and Procedures \xef\x82\xb7 Follow company, hotel and department policies and procedures. \xef\x82\xb7 Follows Marriott International Hotels Limited Regional Office policies and procedures \xef\x82\xb7 Protect the privacy and security of guests and coworkers. \xef\x82\xb7 Maintain confidentiality of proprietary materials and information. \xef\x82\xb7 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. \xef\x82\xb7 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. \xef\x82\xb7 Perform other reasonable job duties as requested by Supervisors and Management. \xef\x82\xb7 Working hours as required to do your job but normally not less than 48 hours per week. Guest Relations \xef\x82\xb7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust. BANQUET SERVER JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information \xef\x82\xb7 Assist other employees to ensure proper coverage and prompt guest service. \xef\x82\xb7 Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. \xef\x82\xb7 Address guests\' service needs in a professional, positive, and timely manner. \xef\x82\xb7 Engage guests in conversation regarding their stay, property services, and area attractions/offerings. \xef\x82\xb7 Thank guests with genuine appreciation and provide a fond farewell. \xef\x82\xb7 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible. \xef\x82\xb7 Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Communication \xef\x82\xb7 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. \xef\x82\xb7 Speak to guests and co-workers using clear, appropriate and professional language. \xef\x82\xb7 Talk with and listen to other employees to effectively exchange information. Working with Others \xef\x82\xb7 Support all co-workers and treat them with dignity and respect. \xef\x82\xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. \xef\x82\xb7 Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement \xef\x82\xb7 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks \xef\x82\xb7 Enter and locate work-related information using computers and/or point of sale systems. \xef\x82\xb7 Stand, sit, or walk for an extended period of time or for an entire work shift. \xef\x82\xb7 Read and visually verify information in a variety of formats (e.g., small print). \xef\x82\xb7 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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