European Floor Supervisor
Dubai, DU, AE, United Arab Emirates
Job Description
Key responsibilities
Team supervision:
Oversee and coordinate daily activities of floor staff, delegate tasks, and ensure productivity.Performance management:
Monitor staff performance, provide coaching and feedback, and conduct training.Operational oversight:
Ensure the floor is clean, safe, and meets all operational standards. This includes reporting maintenance issues and following up to ensure they are resolved.Guest service:
Act as a point of contact for guests, address their concerns promptly, and ensure all requests are handled in a timely manner.Policy and procedure adherence:
Ensure staff follow company policies, procedures, and standards, including those related to uniforms, personal hygiene, and safety.Inventory and stock management:
Monitor inventory levels and manage stock as needed.Reporting:
Report on team performance and operational issues to upper management.Required skills and qualifications
Education:
A High School diploma is usually required; a degree in hotel management or a completed vocational training in the hotel industry is a plus.Experience:
3+ years of experience in a similar role, particularly in a 4- or 5-star hotel setting.Leadership:
Excellent leadership, management, and team-building skills.Communication:
Excellent communication and organizational skills are essential for interacting with staff and guests.Technical skills:
Basic computer skills for data entry and point-of-sale systems.Personal attributes:
Customer-centric, customer-focused, and professional.Language skills:
Excellent knowledge of English is often a requirement, especially in a European context.Job Type: Full-time
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Job Detail
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Job IdJD2097433
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned