Position Responsibilities: Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus) Manage e-commerce team, allocating tasks and activities on a day to day basis, with a view to increasing productivity and support the business to maximize customer satisfaction. To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team member\xe2\x80\x99s skills. Provide senior management team with consolidated and updated reports, advise them on the way forward Planning and managing E-Commerce functions, build & align operations with existing procedures Consolidating product portfolio, managing product uploading and allocation, reviewing stock reports Manage e-Commerce business operation activities End to End and resolve operational or technical issues Reviewing website content, and automated procedures for maintenance (category management, CMS, promotions as per guidelines) Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion set up Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager Manage quality assurance of campaigns and product launches Responsible for accurate publishing of eStore content and product catalogues. Support in planning, testing and releasing system enhancements to the eStore platforms Analyse product performance and recommend improvements to increase online sales Responsible for promotion set-up, price and merchandising content management on eStore platform Regular coordination with logistics and customer service teams to ensure customer satisfaction Regularly audit competitor activities on local and global level Benchmark global best practices and find insights for regional optimization strategy Manage customer reviews, FAQs and other feedback, and coordinate with operations teams Able to produce and assess regular reporting for product and sales performance KPI\'s Incident handling in coordination with eStore Incident Manager Essential skills and experience: At least 10+years\xe2\x80\x99 experience in a relevant e-commerce company or division Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail Comfortable interacting with technical and non-technical stakeholders Analytical skills to be able to track and generate data based insights Must possess good interpersonal skills in order to build strong positive business relationships Solid understanding of E-Commerce & Digital Marketing best practices Possess an innovative, problem-solving, and solutions-oriented mindset Demonstrated ability to learn quickly, and manage change effectively Qualifications (Experience, Education, Licensure & language skills) Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce Demonstrated written and communication skills. Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook) Fluent in English Physical demands and work environment: Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce Demonstrated written and communication skills. Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook) Job Type: Full-time Salary: AED20,000.00 - AED30,000.00 per month