Job Description

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AREA(S) OF RESPONSIBILITY
Team Leadership:

• Supervise and mentor a team of technical support specialists.
• Allocate tasks and set performance goals for team members.
• Conduct regular performance evaluations and provide constructive feedback.
• Ensure Safety is implemented.

Technical Support:

• Oversee the setup, operation, and maintenance of one of the following: Audio, Video, Lighting, AV Networks or Technical Operations.
• Troubleshoot technical issues in real-time, ensuring minimal disruption to live show & events and the daily operation.
• Collaborate with production and sales teams to meet technical requirements to ensure smooth operations of the park and shows and events under the management of Entertainment Technical.
• Able to handle challenging tasks.

Resource Management:

• Ensuring that preventative maintenance is done In line with the maintenance management system
• Coordinate with vendors and suppliers whilst following company guidelines
• Optimize resource allocation to maximize efficiency when setting up and running shows and events or the daily operation.

Quality Assurance:

• Implement and enforce best practices for equipment setup, operation, and safety.
• Conduct quality checks to maintain high standards of audiovisual and technical production quality.
• Stay up to date with industry trends and technological advancements to enhance entertainment offerings and experiences.

Documentation and Reporting:

• Maintain detailed records of event setups, issues and resolution logs for future reference.

Collaboration:

• Work closely with Stage Managers, Directors, and creative teams to understand technical requirements and provide solutions.
• Foster a collaborative and innovative environment within the Entertainment Technical support team.

QUALIFICATIONS, EXPERIENCE AND SKILLS
Essential:

• Engineering or College diploma or equivalent
• Minimum 3 years' experience in Audio Video Lighting, Show control & network Maintenance and operation.
• 1+ years' Experience in installation of AVL systems including show control and network.
• The knowledge of operating of Entertainment shows systems and show control systems are a must.
• Keen interest in technology. Familiar with latest technologies and implementation.
• Proven ability in troubleshooting.
• Problem solving skills.
• Able to adhere to strict timelines.
• Clear understanding of both written and spoken English.
• Computer skills.
• Ability to understand one line drawings and schematics.
• Able to spend long hours standing if required.
• Possess a firm knowledge of installation tools and have the ability to use them.
• Ability to lift at least 25 kg.
• Ability to manage a large team of 30.

Desirable:

• Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics, or related field Highly preferred.
• Certification in Qsys, Extron, Dante, Medialon, Christie projectors
• Previous experience in working within the amusement park industry is an advantage.
• Time served working on live shows and events
• Operated audio and lighting systems for live entertainment.
• Component repairs of audio, lighting, and video equipment.
• People person who works well alone and as part of a larger team.
• Self-motivated and wants to get the job done.
• Knowledge of show, automation, and digital signal processing is an advantage.
• Has system integration and design knowledge.

About Us: Miral Experiences

Skills Required