Job Description

AREA(S) OF RESPONSIBILITY

Team Leadership:

. Supervise and mentor a team of technical support specialists.


. Allocate tasks and set performance goals for team members.


. Conduct regular performance evaluations and provide constructive feedback.


. Ensure Safety is implemented.

Technical Support:

. Oversee the setup, operation, and maintenance of one of the following: Audio, Video, Lighting, AV Networks or Technical Operations.


. Troubleshoot technical issues in real-time, ensuring minimal disruption to live show & events and the daily operation.


. Collaborate with production and sales teams to meet technical requirements to ensure smooth operations of the park and shows and events under the management of Entertainment Technical.


. Able to handle challenging tasks.

Resource Management:

. Ensuring that preventative maintenance is done In line with the maintenance management system


. Coordinate with vendors and suppliers whilst following company guidelines


. Optimize resource allocation to maximize efficiency when setting up and running shows and events or the daily operation.

Quality Assurance:

. Implement and enforce best practices for equipment setup, operation, and safety.


. Conduct quality checks to maintain high standards of audiovisual and technical production quality.


. Stay up to date with industry trends and technological advancements to enhance entertainment offerings and experiences.

Documentation and Reporting:

. Maintain detailed records of event setups, issues and resolution logs for future reference.

Collaboration:

. Work closely with Stage Managers, Directors, and creative teams to understand technical requirements and provide solutions.


. Foster a collaborative and innovative environment within the Entertainment Technical support team.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Essential:

. Engineering or College diploma or equivalent


. Minimum 3 yearsaEUR(TM) experience in Audio Video Lighting, Show control & network Maintenance and operation.


. 1+ yearsaEUR(TM) Experience in installation of AVL systems including show control and network.


. The knowledge of operating of Entertainment shows systems and show control systems are a must.


. Keen interest in technology. Familiar with latest technologies and implementation. A


. Proven ability in troubleshooting.


. Problem solving skills.


. Able to adhere to strict timelines.


. Clear understanding of both written and spoken English.


. Computer skills.


. Ability to understand one line drawings and schematics.


. Able to spend long hours standing if required.


. Possess a firm knowledge of installation tools and have the ability to use them.


. Ability to lift at least 25 kg.


. Ability to manage a large team of 30.

Desirable:

. Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics, or related field Highly preferred.


. Certification in Qsys, Extron, Dante, Medialon, Christie projectors


. Previous experience in working within the amusement park industry is an advantage.


. Time served working on live shows and events


. Operated audio and lighting systems for live entertainment.


. Component repairs of audio, lighting, and video equipment.


. People person who works well alone and as part of a larger team.


. Self-motivated and wants to get the job done.


. Knowledge of show, automation, and digital signal processing is an advantage.


. Has system integration and design knowledge.